Filled in a suitability quiz to see if I should go look at the 'better' hearing aids than the one I got elsewhere. Was interested. Arrived and was initially impressed at the look of the place. My file was all messed up and the provider would not even turn my way when speaking to me (as if masks don't make hearing hard enough! Was told the hearing tester was not available today! Then told I was INeligible as my aids were too new and the only way to fix this was to 'lose' them! Was further told to even give a comparison, to even look at mine I would have to cut ties with my old provider which I am certainly not going to do. A shambles and unethical.