Amplifon Reviews

Name: Amplifon
Rating: 3.03

3.0 Rating 262 Reviews

49 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.0

Based on 262 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New hearing aids hurting, Amplifon said they would check them. Gave them 1 aid as needed to be able to hear. Returned to collect they said we don't have it. Know nothing about it. I have 1 aid, not enough.”

Helpful Report

Posted 3 weeks ago

“Often goes wrong. Stores not open at the weekend”

Helpful Report

Posted 1 month ago

“I received a new set of hearing aids from Amphlifon, the hearing aids ceased to work properly and I returned them to the Gladstone Office for repair. I was advised that the aids would be tested and sent away for repair if needed. After not hearing anything and being away I returned to the shop and enquired about my aids, I was advise that a investigation would be made as there appeared to be no record of them being received. I followed up a couple of weeks later (being away again) this time i was treat very badly and advised that no one knew anything about receiving my aids for repair but the shop does not issue any kind of receipt to customers that they have taken the aids for testing or repair. I was advised by the very unpleasant gent working there that "he could say I was a liar" which in my book no matter how it is worded, I was being called a "Liar". I was advised to fill in a Stat. Declaration and declare I had lost the hearing aids. There is no reason for me to lie about the loss of the hearing aids because they are paid for by DVA and replacements would issused at no cost if I had lost them. I am still waiting for follow up of my complaint and appear to have been fogged off with the hope I will just go away. Think again.”

Helpful Report

Posted 2 months ago

“Today my 92 year old Mother had an appointment with Amplifon in Macquarie Centre. With mobility issues, she had to get there by public transport. On arriving she was told the audiologist was not there. Two hours to get there and they couldn't be bothered to give her a call. Not the first time this has happened either. Disgraceful. Amplifon confirmed the appointment and had chased her to make the appointment. To make matters worse, the hearing aids have never worked properly since Day 1. Total and utter waste of money.”

Helpful Report

Posted 2 months ago

“My Appointment was at 9.0am. as soon as the shop opened to have my hearing aid repaired. Waiting outside was another customer. When the doors opened the audiologist greeted him and took him to the consultation room. I waited for twenty minutes and ask the receptionist if I had the right day. She said yes and couldnt understand why the audiologist had totaly ignored me. I have that feeling that Amplifon had got my sale and I was now just a nuisance. I walked out to another. pressing appointment I had. I now have only one working hearing aid.”

Helpful Report

Posted 4 months ago

“I go to Sutton Coldfield Amplifon & was very hesitant about hearing aids but thankfully I seen a lovely lady called Reena who was so patient & understanding with me. She made my experience much easier and is very professional yet friendly. I sometimes just turn up if I have an issue and Im always seen which is fabulous. I would be lost without my hearing aids and I thank Reena for her help and always willing to go the extra mile”

Helpful Report

Posted 4 months ago

“I have had the pleasure of having Abby from Keswick Amplifon for over a year look after my hearing loss. She is very professional and pleasant. She listens to my needs and then adjusts my hearing aids. She then makes sure I am happy with the results before I leave her office. I look forward to my appointments with her.”

Helpful Report

Posted 4 months ago

“Terrible customer service. Doesn't honour the warranty on their products and dismissed my concerns. Don't waste time and money buying anything from them.”

Helpful Report

Posted 6 months ago

“I was misled into buying hearing aids totally unsuitable for my hearing loss. After a days wear the hearing aids were returned to the shop with my concerns and complaint. I was given a lot of excuses and again with no satisfactory resolution to my complaint and suffering. I was referred to the cancer department of my local Hospital for suspected cancer of the ear and neck due to the hearing aids being wrongly suggested. I was not given any choice so since then I have not worn the apparatus as they were unfit for purpose. It is now subject to a law suit for misdiagnosis and miss selling hearing aids. The finance company has also been lacking to much help in the matter.”

Helpful Report

Posted 6 months ago

“First off, their provider HearUSA didn’t seem to know what Amplifon was. After figuring it out, HearUSA offered me a hearing aids make/model that they said would cost between $3000-4400 with the Amplifon discount. I talked to Amplifon and asked what their price for a pair of Costco Rexton behind ear hearing aids would cost. They said $1875 EACH, whereas Costco’s price for the same exact hearing aids is $1550 for A PAIR! EVERYONE, STICK WITH COSTCO! Great products and great prices and great warranties/maintenance/zero deductible replacement.”

Helpful Report

Posted 7 months ago

“I have to say that Mohammed from the Blackburn branch has been attending to me in Lytham and I can’t praise him highly enough.Apart from fitting me with my new hearing aid with which I’m delighted, He is the most efficient,Kindest and patient audiologist I have ever encountered. I’m only sorry that he is not permanently working in Lytham. I also would mention that the past audiologists I have had have always Given me the best of attention. Thank you Amplifon .”

Helpful Report

Posted 8 months ago

“WON'T STOP CALLING CAN RECEIVE UP TO 3 - 4 CALLS A DAY. HAVE ASKED THAT THEY TAKE OUR NUMBERS OFF THEIR CALL LIST BUT THEY SAY THEY CAN'T. WE HAVE EVEN TOLD THEM WE WILL CONTACT ACCC REGARDING THEIR HARASSING CALLS STILL THIS DOES NOT STOP THEM.”

Helpful Report

Posted 9 months ago

“Most irresponsible and idiotic behaviour. I am 74 yrs old. One Mr. Malles called me and fixed appointment for me at kphb hyd and said that the process wil be 30 mts only. When I went there along with my daughter we were made to wait for more time and one idiot sitting in the reception seat said that I have to wait or one hour and after that the process takes another two hours. I returned back giving left and right to that idiot. On the veey next day Mr.Mallesh called me on my mobile 9901122110 and on explaining the treatment I meted out he said he wuld arrange testing at my residence. After two days another man called me and informed that he would come to do the same but till date no body turned up. For every 10 days one or the other including ladies developed habbit of calling me and when I explained the useless treatment I am facing every tie he/she says would enquire and come back but never. Another idiot calls after a gap of 10 to 15 days and the same thing repeats every time. I am 75 years old I had nover come across such useless organisation in my life time. SIMPLY USELESS AND IDIOTIC. AMPLIPHONE IS not for service but for only playing with public taking advantage of their problem especiakly of senior citizens. Perhaps those idiots think that they will also becoe old and that day is no far. PLEASE STOP PLAYING WITH PUBLIC”

Helpful Report

Posted 10 months ago

“Biggest waste of money. I am a pensioner and they were quick to take my money. After care is rubbish. They do not listen to you. All they do is a quick tweak and send you on your way. Had to go to nhs in the end who I cannot praise enough. Take time to go through everything.”

Helpful Report

Posted 11 months ago

“Worst experience from Amplifon service and staff member poonam Tiwari which recommend me amplifon hearing aid from Dwarika totally waste my 70,000 never by from amplifon 🙏 if you want to waste your money thn go for amplifon”

Helpful Report

Posted 1 year ago

“Don't buy hearing aids that use the Amplifon App . Crashes freezes won't hold volume setting next to useless. Better off without it.”

Helpful Report

Posted 1 year ago

“I haven,t even been to Amplifon and l certainly will never use them. They ring constantly telling me l,m due for a hearing test and l should come in. l can hear perfectly at 70 and tell them that but they don,t listen and say it doesn,t cost anything and l should have a hearing test every year. l got a call later on in the evening a few days ago from a company called Creative Intellectual it was an Amplifon rep telling me l,m due for my next hearing test as it,s been a year since l,ve been to them . l,ve never had a test with them but he sounded like he didn,t believe me. ls this a ploy of theirs to get more people in. And as for free tests who foots the bill ? Does the goverment pay for each unwanted tests we all have . This business is very pushy and l won,t be going to them when l do need a hearing aide in the future.”

Helpful Report

Posted 1 year ago

“Amplifon Moonee Ponds provides professional and efficient hearing services to the area. Audiologist, Rachel, is kind, patient and thorough in providing hearing services to my elderly husband. My husband is grateful for the improved hearing. Receptionist, Natalie, is friendly and most helpful. Amplifon has an invaluable team and I strongly recommend Amplifon Moonee Ponds to anyone who requires its services.”

Helpful Report

Posted 1 year ago

“I have bought a device of Rs. 65,000 for my mother. After using 5 months, facing problem in device and handed over the device to the shop from where I have bought. Now it has been 20 days taking follow ups. Nothing is shorted.”

Helpful Report

Posted 1 year ago

“Staff in mysore office is pathetic. All three employees are such unprofessional and argues. This is the second time I'm purchasing in a year for my dad My personal experience is bitter..Heard there is a good hearing clinic near Sayajirao road..I regret my decision. Have informed the seniors last time..but their behaviours not changed. Instead threatened saying go wherever you want to go and report. Pls check the office CCTV footage 12/8/230 Time:4.30 to 4.50pm”

Helpful Report

Posted 1 year ago

Amplifon is rated 3.0 based on 262 reviews