Do not use Amplifon for hearing aids. My sister has hearings aids from them. The first set she had, the earpiece fell into her and could not be removed. She needed to go to the hospital where a ear nose and throat specialist removed it. After that she purchased a different set which can be tuned to the phone. They stopped working, not once, but three times. The second time they failed, she was without them for one month. After not hearing from them she went to Keperra office, who was dealing with the hearing aids, and was told she wasn't in the system. The receptionist, who not very efficient or polite, went to the cupboard at the back and found them in there, ready to be given to my sister. Of course all this time, payments are being made on a product that cannot be used. It seems my sister should be grateful that her faulty hearing aid is being fixed free of chargers. Then the receptionist told my sister she had rung, but the phone was not answered. ( she is deaf and didn't hear the phone) and no message was left. After searching through the phone, a message was found, but had nothing to do with the hearing aid repair. The repaired hearing aid was collected, it worked for one day and has failed again. One of the excuses for the confusion, was my sister got the aids in Toowoomba in March, relocated to Brisbane in June, had taken both repair jobs to offices in Brisbane, but Keperra told us the records had not yet been received in Brisbane (this is Feb/March) because of Covid/ Postal delays. The records were actually in Brisbane all the time. The receptionist was not efficient , and didn't really seem to know what she was doing. From Other reviews it seems that this is consistent with Amplifon receptionists. also there is never the same person twice at the office. Just don't go there.