My 90 year old father has been let down badly with bad after service, he sent one aid back as it failed and it was returned telling him it had been fixed but still wasn't working. He had a home visit booked back in Sept 2021 and no one came. I am visiting him from Australia and discover his aids are totally useless, I've attempted to book a home visit, told someone would call him and no one did. The branch in Watford is only open Monday's, Tuesday's and Thursday's which limits any appointment times, this seems totally ridiculous for a company that charges pretty high prices. Here is an elderly man wanting new aids so he can communicate with family but no one seems interested in him!