At this stage, I am extremely happy with the service and fitting of a new ReSound hearing aid. Joseph, at Mt Barker, Sth Australia, was very considerate and fitted me with the most comfortable hearing aid that I have had. However I was not impressed with a new audiologist, from the next room, who burst into my consultation, with Joseph, without apology, to have questions on how to deal with his project. He was rude. I will continue with Amplifon if I am accorded the civility and professionalism extended by Joseph and receptionist, Heather. They were exemplary.