The enormously expensive and sophisticated Widex Dream product is let down by a very obvious lack of awareness of customer needs suggesting low grade management in the central supply chain. As examples: the aid's carrying case has no provision for spare batteries or wax protectors. The Amplifon battery pack is of poor design functionally and absurdly the batteries are colour coded in camouflage brown to make them hard to see if dropped. Attempts to palm off this customer with counterfeit wax defenders that were not easily removed was not appreciated. Supplies of consumables should be available overnight by post. That said I have every confidence in the audiometrician.