This has been a good company which I fear has deteriorated, perhaps due to poor management. My local branch quite good although turnover rate of audiologists may be a warning sign. Individual staff mostly very good. However after the (Coronavirus) lockdown started I needed help with a wax-blocked hearing aid. All clinics closed of course. I would have been happy to send it somewhere, even clean it myself if possible (never been shown how). National helpline (long time to get through) arranged someone to a call me. That one call happened while I was out (daily hour-long exercise); can't phone the calling number back - it just refers me to helpline. Helpline guaranteed I would get another call. I'm still waiting (over 2 weeks). Luckily a small local independent was prepared to fix the aid - at no charge.