You didn't ask if you made me happy, you asked what I thought of Steven. He was good. The van broke down twice after we got it. The first time was when the hand brake linings came off the shoes and jammed resulting in overheating the disk/drum and us having to pull off the motorway. A later inspection found that the whole braking system needed replacing. Disks all round plus the parking brakes and pads. Then we were towing again and the newly installed towbar electrics failed. The installer plugged a 1/4" male spade connector into a fuse holder. It turns out that a hole in the spade connector was in almost perfect alignment with the pressure point on the fuse holder so there was limited 'quality' contact and the contact gave up. I also discovered that he used 1.5mm cable for most of the wiring after the 13 way cable, for the main power feed and the earths. He had 4 earth leads of 2.5mm joining to one 1.5mm cable to an earth point and one 1.5mm cable off to the fuse box. The voltage controlled split charging relay's instructions clearly state that 2.5mm cables are to be used. So apart from replacing the whole braking system and rewiring the newly done 'professional' towbar installation, it's fine.