George
Please stop selling the Coconut leaf lamps. The product has been a disaster from day 1. From bashed globes squeezed into small boxes, mould on the leaves, parts missing, colours misquoted, wrongly labeled lamps, orders not being received to orders being cancelled after you have taken my money when website says things are in stock to waiting a week to cancel my order because they are not in stock. How do you expect me to sell your products to my customers if you can,t supply them when you take payment for the order. I,ve lost count of the refunds and credits and not even sure i,m getting them, because there are so many. Your actions are making my business look unprofessional now. I have to tell numerous customers the lamps will not be arriving and cancel their orders, just before Christmas. Why bring out new products until you can deliver the old ones? Your sister company of Agnes & Cat has virtually no stock availability to place orders. While having great sympathy with your company during the awful fire you need to get a handle on your stock availability and deliveries. Real time stock control should not only be your main priority it should be your first priority, to restore customer faith in your company. The faith customers used to have in you.
6 months ago
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