Absolutely disgusting company AVOID AVOID AVOID!!!!!!!!!!! After being sent to this company from manufacturing company of my washing machine. I was originally booked an appointment for an engineer to check my washing machine this appointment was cancelled and i was told to call to find out why. I did apparently without checking they knew what was wrong with my washing machine, ordered the part and was waiting and when the parts ready they would book another appointment. This happened after a week. I again had to call to book an appointment. When the part was in. I did this. A date and time this is all. The day comes for the appointment for my washing machine to be fixed. I get a text saying theyll be there between 9:15-12:15 great i took the day off work so thought this was perfect. I got a call from a number i did not know at 11:50 stating the engineer was outside my property and needed a permit. (Voicemail) and to call back the engineer will wait only 10 minutes.i went to check outside there was no engineer outside my property. I called back immediately knowing who it was to explain no engineer was here. I was on hold the whole time. While still on hold at 12pm i had a call from the number stating the engineer has moved on? I questioned this as there was noone outside my property and i had a car park so no permit needed. I was confronted with aggyness and rudensss. I explained it definitely was not my property. They recalled the address which was clearly incorrect and stated ‘oh well we cant come back now as we are not insured to work on a property that is incorrect’ I questioned this again and they said well your manufacturer company didn’t give me the correct address, i said but i booked this appointment with your company so why was my address not confirmed before booking the appointment to confirm the engineer was going to the correct address. Again i was confront with complete rudeness stating well call your manufacturer and tell them not to use us if you do not like our company we dont want you anyways. I said what? I said corr your soo rude! She was like no your sooo rude i said what your company booked me an appointment, cancelled it as the engineer knew what it was without checking and ordered a part not knowing if this part was correct or not? And then was coming back? Whose to say the part was correct and this appointment was going ahead anyways? She said ‘what you mean my engineer (while shouting) is 35 years in the business his experienced he doesn’t need to look at the washing machine if its a common fault’ i said but its my washing machine how do you know without checking it? She was like oh what ever your so rude get a different company said bye and hung up! How rude!!!! Such a scam!!!!