A.N.D Domestics Reviews

Name: A.N.D Domestics
Rating: 2.42

2.4 Rating 72 Reviews

36 %

of reviewers recommend A.N.D Domestics

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2.4

Based on 72 reviews

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08083028154

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only given 1 Star because I can’t give lower. Keith literally robs you. I paid £118 call out charge for an engineer to fixed my fridge/freezer. The engineer diagnosed I needed a new compressor. He said AND don’t repair/replace compressors and he left. I called the shop and was told they in fact replace them but they would need to get me a quote. I received a call saying the fridge was discontinued and party wasn’t available for them to fit. I then found the part myself and ordered it. I contacted AND immediately to book the engineer to return and fit the part and they refused to return, even though the call out fee of £118 includes fitting the part! I spoken to Molly everytime I called who was as helpful as she could be. Keith is the business owner and everytime Molly needed to check with him and he refused to talk to me directly. I asked if they could refund the £118 since they were not prepared to fit the part that they lied and said was discontinued!! And Keith told Molly to tell me no. Keith should be ashamed refusing to talk to me, and lying about discontinued parts to avoid completing the job I paid for. Absolutely dreadful service. I will be contacting my bank to reclaim my money back for a service I didn’t receive. Be very careful with using this awful small business.”

Helpful Report

Posted 1 day ago

“AND were called out to repair our Beko washer dryer, which was under warranty. Good communication throughout and a friendly, experienced engineer. Can't fault them.”

Helpful Report

Posted 3 days ago

“Should have read the reviews before handing my hard earned money over to this cowboy company. what a waste of time…. I have no words. What should have been a pretty straight forward repair has turned into the greatest repair of all time. Call out charge was fine but then comes the problem…. 3rd time lucky after paying out for parts these weren’t needed though they said they were and still the machine isn’t working plus a damaged floor which doesn’t seem to bother them. I’m beyond words….. the phone lines are terrible… the attitude of the staff laughable like talking to teenagers with the attitude to match. Not sure how many staff they have covering the calls but the same “girl” keeps answering with the same crappy attitude.who basically told me “well what do you want me to do”…one call went through to a actual adult who was lovely who calmed Me down and apologised wish I remembered her name she deserves a medal for just working there , a Linda or leesha , can’t remember but they should all get trained by her she was my only reassurance ….cowboys from beginning to end….they need to be reported money taking shoddy service company AVOID AVOID AVOID. They will be reported.”

Helpful Report

Posted 1 week ago

“This is by far the worst organisation I have had anything to do with. Firstly to get through to a customer service advisor takes 2 hours on average so make sure you have a full day off work just for them. Secondly, I ordered a brand new (Hoover) washer/dryer machine that does not work, three months ago and I am still waiting for the part to be delivered to their warehouse. Moreover no member of their staff are equip to tell me was is actually causing the delay. Diabolical!”

Helpful Report

Posted 1 week ago

“you wait for over an hour on hold and then get cut off.”

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Posted 3 weeks ago

“Very cheerful engineer rang me to say he had arrived and where was his parking permit (in central London)? I told him I didn't have one (I live on an estate and don'thave a car) but there were phone payment spaces available about 100 yards away. He said I had to pay for him. I can't, as in central London (which they know) your vehicle is linked to your payment card. He went away to his "next job".”

Helpful Report

Posted 1 month ago

“Been sitting on hold for over 40 minutes to find out when my repair is happening and no answer absolute joke. I pay my insurance for my washing machine what an absolute joke”

Helpful Report

Posted 2 months ago

“We have had a really disappointing service from not only Candy/Hoover but also Curry’s and A.N.D domestics Ltd. We purchased a candy tumble dryer 8 months ago. It started making a really loud noise and isn’t cooling clothing prior to the cycle finishing. We contacted Curry’s who didn’t want to know at all. Totally different impression given re aftercare when they are taking your money but once the item is sold they don’t want to know and directed us to Hoover/ Candy who fail to answer the phone. Eventually got through via email. A week later a repair is booked but not with them, they can’t supply an engineer due to demand so our repair was outsourced to A.N.D domestics Ltd who unsurprisingly have a 2 star rating on Google. The rude little man barely spoke to my partner and I. Despite torrential rain he seemed very aggrieved to be asked to wear shoe covers. The best part. He has totally knackered our dryer. After heavy sighing and telling us what a ball ache it was to fix, the drum won’t turn at all and there is a burning smell. We have had to unplug it from the mains. Called A.N.D who told us they had finished the job and that we had to go back to Hoover/Candy. Hoover/ Candy have now managed to book a visit from an actual Hoover engineer not cowboys from A.N.D domestics but only because we told them we wouldn’t have him back in the house. The earliest they can come is Friday. It has now been 2 and a half weeks without a working dryer having paid £400 for one 8 months ago. The idiot from A.N.D also advised us not to dry towels as in a 9kg capacity drum, they are still too heavy and wear out the belt. Maybe it’s because Candy and Hoover are not fit for purpose? Appalling experience with the all three companies. Curry’s should be ashamed of themselves. Candy hoover are a joke.”

Helpful Report

Posted 2 months ago

“Been holding on their contact line for hours just to speak to someone to ask a question. They used to be a good local reliable company as I have used them in the past. Don't know what has happened to them but there is obviously a problem with their customer service. I won't bother calling back again, they have lost my custom for good now.”

Helpful Report

Posted 4 months ago

“I’ve been number 2 in the queue for nearly 2 hours!!! How is that possible?!?! I only want to know what time my engineer is coming to fix my washing machine, as I haven’t received any text message. I pay insurance to D&G, at least have the decency to answer the phone to your customers!!”

Helpful Report

Posted 5 months ago

“AND Domestics is a local shop in Woodford Bridge which they have written on top of their shop BOSCH. They can never align themselves to what Bosch standards is. Very anti-social company and personnel starting with their shop creating nuisance on the location of Chigwell Road. They were reported to Redbridge Council for their anti-social activity.”

Helpful Report

Posted 6 months ago

“Useless - sent engineer out without the spare part and then could not get in contact with them - tried email and no one answers the phone - in a constant queue loop”

Helpful Report

Posted 7 months ago

“AVOID AVOID AVOID! I’d give them minus if I could! They took £90 booking fee, kept cancelling the engineer visit 3 times due to "sickness" . Eventually young guy came who didn't even touch the tumble dryer, said we needed a "special part". They took a further £120 from me..3 MONTHS LATER no communication. After dozens of attempts to contact them on the phone, at least 45 minutes each time of listening to an automated voice saying "please stay on the line, your call is impossible to us" with NO SUCCESS, I gave up and used someone else. The 2nd company just cleared the sump and only charged me £50 call out fee. He did say that he was hearing a lot of complaints about AND Domestics. Not surprised. The only thing I can say that they are good at is being COWBOYS.”

Helpful Report

Posted 7 months ago

“I am really puzzled at the bad reviews A.N.D have received. Having used A.N.D over 30 years ago… I contacted them about a broken Miele washing machine. They sent an engineer the next day who unfortunately couldn’t fix the problem although he had been a registered Miele engineer. We had no option but to buy a new machine. One slight problem, the washing machine and tumble dryer were stacked and different makes. The engineer said that this would be ok as most machines are universal. I did though, have a problem trying to get through to them on the phone so I emailed them and they got back to me straight away. Whilst I was hanging on the phone, for quite some time, I read the reviews and was worried about if and when the machine would arrive and be installed. A.N.D ordered the new machine and a week later it arrived. They booked me in for installation the next day, today. I was telephoned yesterday to say that two engineers would be here today between 7.00am and 9.00am. Mo and Bobby duly turned up at 7.10 were very efficient in removing the old washing machine, installing the new one and putting back the tumble dryer. Two very nice guys who were friendly, efficient, knew what they were doing and were finished by 8.20. I had no problem with the young ladies in the office who were very pleasant and efficient so I was quite surprised by not getting through on the phone. They always came back and answered my emails. As I said I was quite worried having read the bad reviews they have received but as I now have a new washing machine up and running I shouldn’t need their services for a long time however I would have no hesitation in using them again.”

Helpful Report

Posted 7 months ago

“If I could give the company a minus I would. Never answer phones, take forever to quote for a repair. Then another month wait to fit. Vastly overcharge for parts. Fit parts that don't need fitting so don't fix problem and that's if they turn up in the first place. Always cancelling appointments on the day. Avoid at all costs”

Helpful Report

Posted 8 months ago

“Everything. Have been paying insurance for over 3 years and made not call outs, and now that I need one no one I have had 2 visits cancelled and I can't contact them by telephone.”

Helpful Report

Posted 9 months ago

“Absolutely rubbish They never answer the phone STAY WELL AWAY”

Helpful Report

Posted 9 months ago

“Pick up the call, worst attitude, recruit nice people”

Helpful Report

Posted 9 months ago

“Frankly speaking I would give a minus, they answer the phone after 1 hour, the guy that turned up to do the repair had an attitude and assaulted my neighbour. He's lied to his company making it the neighbour was at fault, unbeknown to him I have CCTV footage and clearly everything has been caught on camera!!!! He had an attitude first thing in the morning and when I spoke to him to call him, he started giving me attitude. The company calls me, I told them I've just watched the CCTV footage and I'll send it to them, send me a blank email so I'll forward it to you. Its coming to two hours and I'm still waiting for an email so they can view the footage themselves. Clearly they are not taking this seriously!!! Your guy just tried to strangle my neighbour!!!!!!”

Helpful Report

Posted 10 months ago

“Terrible service. The engineer didn’t seem to know what was wrong, gave me a diagnosis but when parts were quoted for the job, the diagnosis was different and way more expensive than what I was originally told. I queried this but they couldn’t care less about their customers. And of course they wouldn’t give me a refund. Impossible to get through on the phone, they don’t bother answering so you can’t even complain. Don’t use, rip off, unreliable company. Should be reported as SCAM!”

Helpful Report

Posted 10 months ago

A.N.D Domestics is rated 2.4 based on 72 reviews