AND contacted me to book visit for issue on a 3 week old range cooker. The person who called me was professional and pleasant. Engineer who turned up was highly arrogant and patronising. Tells me it is normal for the fan not to start immediately and the knobs to get hot. I told him manual says fan should come on immediately , told me manual is wrong. Asked him to please put all of this in writing in case of future damage to the cooker. Got abusive . Asked him to give contact details for his manager he refused, told me I am stopping him doing his job and left. If you don't want to have experiences like this then go elsewhere.