Originally booked an appointment for 27th Feb to have my dishwasher fixed. Went with them as they had the earliest availability. Got a call on the 27th saying that appointment wasn't happening and i needed to book another - earliest available was a week later. Booked the appointment and pay £97 for the repair (more to be paid for parts later). Engineer comes when expected and tells me i need parts and that I'll hear from the office with a price for parts and a repair date, that day or the next. Heard nothing, so called the office - waited on hold for ever and finally spoke to someone who told me the engineer hadn't fed back yet and they would be in touch when he had. A week goes by, still heard nothing - i have emailed in the meantime and still nothing. Call again on 13th March and wait on hold for an age again to speak to someone. Speak to a lady who is unhelpful and sounds like she can't be bothered to deal with the query (probably as they have a hundred other dissatisfied people waiting in the queue). Am told i can't cancel the repair as they have visited already, am told they are waiting on a part number (but have been waiting a week for it) and that they don't know when it will get resolved. Am told i can't speak to a manager as they are in meetings. Requested manager call back, to which the woman says 'ok' and then hangs up. 3 weeks in and still got a broken dishwasher, still down £97 and still no timelines for getting resolved. What a joke of a company