I would have given a zero ratinng if there was the option. AWFUL AWFUL AWFUL. Lesson learnt, check the small print when big companies sell you a warranty!! I never had to deal with such an unhelp service provider, if I knew this was how Currys outsourced the warranty I would never have purchased it. I first logged a call on 10th February to report my leaking fridge it's taken until today for the engineer to be scheduled with the part (26.4.23) i get a another text to say they will arrive while i am doing the school run, will only be 30 mins if that, so i asked them to ask the engineer if he could come to either side of this, I'm then told no sorry if your not there we close the call down - how is this right? zero customer service, the woman literally sounded like a robot 'computer says no'! companies seem to think such poor customer service is acceptable nowadays, well its not. i hope Currys think long and hard before renewing any contracts with this company they are so unhelpful and unorganised. I received multiple text messages since february so say parts in will book an engineer to arrive in the next week, i hear nothing so call in again and told no parts not in and unable to give me a leadtime. i complained monday and then surprise surprise someone is now scheduled for today! I am getting the floor assessed for damage from the leak. Be prepared A&D to hear from me again, this time my terms!