DO NOT RECOMMEND! SCAM! Very unprofessional and rude people. An engineer was supposed to come on Thursday however at the very last minute on Wednesday afternoon (17:31) we were told they could not attend the visit and they had to reschedule for Friday 17. Keeping aside that informing us 1 minute before closing the customer care is not professional because it did not give us time at all to answer the phone and to talk to someone, the best is yet to come. The so-called engineer was supposed to come in an allocated slot today, 17th November between 11:30 and 14:36. He was in the area of our flat at around 14:15 and he called us to inform that allegedly there was no parking space which in itself is not true because there is plenty of parking space in the area. While my partner was going downstairs to help him with the parking space (and we had offered to pay the parking space for him) he rang us to let us know that he was leaving. This is less than 5 minutes after he arrived! We tried to call him back but he was very rude and unprofessional with us to the point that he hanged up our calls. Customer Service is useless, rude and unprofessional at the same level. Do not fall in the trap!