I cannot tell you how much I would NOT recommend this company. I've had 5 service calls for a front door that was fitted in 2018. Here's my experience: Calls 1, 2, 3, and 4 were because the door continually dropped on its hinges. It has a 'thumb turn' on the inside and a key turn to open on the outside. When the door drops, the thumb turn won't work and the door won't open from the inside or outside. My 82-year-old mum and kids simply couldn't exit the building from the front - so a serious fire hazard.
Each time I complained an engineer came after a few weeks (yes, a few weeks) to re-adjust it. Then in December last year, 2 of the four glass panels blew. Again, I called Anglian. This time an engineer came after 2 months and not another peep. I've recently contacted them again in July to find out when (if) they were every planning to come back and requested a replacement door of better quality. They quoted section 18 of their T&Cs at me, told me they'd done what they needed to do and said if I didn't want the glass panels fixing they weren't prepared to do anything else. THEN they closed the case, without even speaking to me, even though I'd asked for a telephone call and provided my number!
Please, please, please DO NOT use Anglian. I can see others have had similar experiences.
We had our windows fitted last year by Safestyle and they've been absolutely amazing. They've had to do a few adjustments and one replacement - no questions asked, and super quick COVID-19 friendly service.
3 years ago
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