“I organised someone to come and give me a quote for a front door. I wasn't really asked what I wanted or shown options, the sales person said they understood my "vibe" and started building the door design for me (I assume using the most expensive options) the quote was very high and I was told it could be halved if I agreed to the quote there and then, which I wasn't prepared to do. The sales person even had their boss on the phone teying to persuade me to say yes there and then. The whole ordeal made me uncomfortable and wasted over an hour of my time. I'd avoid if I were you.”
“Scaffolding turned up ,fitters turned up on time - no equipment for them no contact with company no liaison - head office has no idea- so fitters went home
Didnt turn up the next day- we were not informed by company - apparantly they had been sent to another job Again no complete supply of materials on the 3rd and 4th days - no leaf guards for gutters. Scaffolders held up because of this
4th day fitters went home as towers had not been ordered and only arrived after they had gone
The fitters and scaffolders were patient and very polite
The service and communication and arrangement of logistics is almost non existent and done on the hoof No customer service liasion They expect us to project manage
Pathetic
Cannot recommend this company”
“My dad recently spent over £10,000 with Anglian to have all the windows in his house replaced. We expected a professional job, especially for that amount of money, but unfortunately, the experience has been anything but satisfactory.
Shockingly, the installers reused parts from the old windows on the brand-new ones – something you'd never expect when you're paying for a full replacement. When my dad raised the issue, Anglian's response was that he *should have asked* at the beginning before signing the contract if you wanted new everything, and if he wanted it corrected, he’d have to pay even more.
As my dad rightly said, “I wouldn’t buy a new car and expect old tyres.” This kind of corner-cutting and refusal to take responsibility is completely unacceptable.
Despite numerous emails and letters explaining the issue, the company has refused to resolve it unless more money is paid. It's disgraceful customer service, especially after taking £10,000 from a customer.
We feel let down, frustrated, and disgusted with how Anglian has handled this. Think twice before using them – expensive doesn’t always mean quality!”
“Extremely Disappointed – Unreliable and Unprofessional Service
I am extremely disappointed with Anglian Windows. I had an installation scheduled for today (a door and a window), which I had been waiting for over two months. In order to be available, I had to take an unpaid day off work — something that is not easy to do.
To my frustration, I received a call this morning from their team leader saying that the installation had been cancelled and they would not be coming today after all. No proper explanation, no prior notice — just a last-minute cancellation after such a long wait.
This is completely unacceptable. Their lack of reliability and professionalism has caused me both financial loss and a great deal of frustration. After such a long delay, to be treated like this is simply disgraceful.
I would give zero stars if I could. I do not recommend this company to anyone. Avoid.”
“The windows are alright but the guarantee isnt - we had plastic trims on our timber frames which fell off revealing large gaps around the frames completely open to the weather, when we asked for help we were told there would be further charges for the guarantee to cover us although it was under the 10 yrs.”
“I had new windows fitted some years ago I have had two blown windows which they have been very helpful and waiting for them to be replaced. I had Dan come out to check who was very helpful”
“I had two doors fitted on November 14th. 2024.Although the doors were fitted well,a drip mould became detached above one of doors recently.I phoned up and requested a call back,nobody called back.I then sent two e-mails and was told that I would receive confirmation,I did not .What a pity that your office staff are not as efficient as your window and door fitters,unless it concerns collecting payment.”
“On 19th March I had a new window installed, which in itself was done very well. I have been very happy with the results of the window itself.
The issue is that the scaffolding has been left up, and I have received no calls back after multiple attempts to chase up. Phone calls to customer service have taken half an hour plus to speak to someone. All that customer service can do is request a call back from the local office responsible, but I have not received a response back. I have emailed but received no response. I have now raised a complaint because it is unacceptable to have scaffolding left on the property weeks after the job, and even more unacceptable to not respond to the customer to arrange a removal.”
“We have just had our windows replaced by Martin and Harvey. We are really pleased with the work and the service. Martin and Harvey were friendly, helpful and did a professional job.”
“We had Anglian replaced old double glazed windows and doors. The installers were friendly but the quality of the work is very disappointing. We called Anglian several times for them to resolve the issues. 5 weeks after completion of the installation and several phone calls, we are still no further forward. This is extremely disappointing. Once Anglian has received their payment, they are just not interested in resolving the issues. Terrible Customer Service and After Sales.”
“Shocking customer service. Cancelled appointments, farcical call describing how they need to build a conservatory foundation 700mm deep!!!. If you don't want to waste your time, don't call Anglian.”
“Offered a job as a field manager, my contract stated 37.5hrs per week however you’ll be expected to be married to the job starting at 7am until your finish your calls,(No overtime pay)company is all about profit, the standard of work is awful and a rubbish product at that.
Ive been in the double glazing industry for 25years is this is the worst I've seen.
Needless to say i dont work there anymore.”
“Awful experience. Initial quote of £29k for works prior to 10% discount for advertising and discount from manager. Final quote was for conservatory half original size, no dwarf wall and was £31k with all discounts. Total waste of time.”
“Very poor! Tried to get an appointment and they kept cancelling it.. terrible service.
A guy called Abdul calls last minute to change the appointment time... wasted my whole day...”
“Despite giving a review that was far from complementary about aspects of the service Anglian provided I have heard nothing from them. At the very least I would have expected a phone call about it, after all they were quick enough to call when I enquired and wanted information from them.
To highlight the basis of my dissatisfaction I have loaded two photographs of the door, before and after.
I made it very clear that I wanted the new door to look like the old i.e. the same colour scheme, not blue and white and near enough the same glass configuration. I was shown a picture of a door that was similar to the original and I was assured by the salesman that was what I was going to get. I am now living with a door that is not what I wanted both in style and surrounded colour.
On the plus side the door was installed to a very high standard with a minimum of fuss.”
“Despite giving a review that was far from complementary about aspects of the service Anglian provided I have heard nothing from them. At the very least I would have expected a phone call about it, after all they were quick enough to call when I enquired and wanted information from them.
To highlight the basis of my dissatisfaction I have loaded two photographs of the door, before and after.
I made it very clear that I wanted the new door to look like the old i.e. the same colour scheme, not blue and white and near enough the same glass configuration. I was shown a picture of a door that was similar to the original and I was assured by the salesman that was what I was going to get. I am now living with a door that is not what I wanted both in style and surrounded colour.
On the plus side the door was installed to a very high standard with a minimum of fuss.”
“We are of a certain age and thought the door that was first discussed would be delivered, then the so called surveyor came around and convinced us otherwise. We have paid three and a half thousand pounds for a door that would be found on a housing estate. The man that fitted was brilliant, no problem with him at all, nearly cut his finger off but kept going. Really disappointed with you Anglian”
“Brian came today and fixed our windows.he was a really nice guy and treated our house like his own very tidy and took care working in my house.i would recommend him totally.having some rough casting done so will be asking for him to return to finish off my window.would recommend this company”
