"We were extremely excited when we booked 3 windows and a front door to to be fitted with Anglian home improvements, especially as it was for our first home, so it meant a huge deal to us. Naturally I should of been put off when someone came to our house without invitation to sell windows, but I just by coincidence had been looking at windows & door quotes. So we had a salesman come over to tell us how incredible Anglians windows are, and how good the quality is. We fell for it. Unfortunately I can say with absolute certainty I would never, ever, deal with Anglian as a company ever again, never in a million years! The first issue was the glass got broken for our bathroom window when being installed, which got left smashed for over two months. This made the bathroom very cold. Secondly, when they tried to install the lounge window, the surveyor had unknowingly got the measurements wrong, and not only this but the installers didn't bother to check, so they went ahead and ripped out the old window, only to inform us 10 minutes later that they had to board it up. This for us was extremely stressful, a boarded up lounge was not only depressing and creepy, but freezing. It didn't help that the installers left pieces of plastic everywhere, empty tubes of sealant, and even a receipt for parts, all over our drive. They also forgot to foam in a window and left a gap, despite me saying \"excuse me have you foamed this window?\" And they said yes, which they hadn't and then returned two days later to foam it in. I tried not be too furious whilst calling them for an explanation or plan of action and apology as I know accidents happen especially with building type work, but it was very difficult to get through to anyone. After finally getting through to a manager, he explained that the installers has tried to blame the surveyor, I just wanted an apology and a plan of action to sort it out asap! I could only assume because of the absolute stress we had to go through and the increase in our energy bills due to having two rooms exposed, we would receive a discount. I tried to speak to a manager multiple times about this. They explained that Anglian flat out refuse to give any form of discounts, no matter the issue, unless it's an amount of \u00a350 or so. This I found absolutely shocking and absurd considering the stress and issues they had caused us. Not only this, but two members of staff complained about the company to me down the phone! They've left foam marks around our window where it was boarded up the lounge window, which I still haven't managed to remove, which I find heart breaking to see. We have not received an official apology from the company in any shape or form. I emailed to the complaints team but they only tried to contact me once whilst I was in a work meeting. It also appears no departments speak to each other about what's happening, completely disjointed. Please spare yourself the upheaval and stress and go somewhere else. I've attached pictures of everything including the \"good quality\" we were promised."
"We were extremely excited when we booked 3 windows and a front door to to be fitted with Anglian home improvements, especially as it was for our first home, so it meant a huge deal to us. Naturally I should of been put off when someone came to our house without invitation to sell windows, but I just by coincidence had been looking at windows & door quotes. So we had a salesman come over to tell us how incredible Anglians windows are, and how good the quality is. We fell for it. Unfortunately I can say with absolute certainty I would never, ever, deal with Anglian as a company ever again, never in a million years! The first issue was the glass got broken for our bathroom window when being installed, which got left smashed for over two months. This made the bathroom very cold. Secondly, when they tried to install the lounge window, the surveyor had unknowingly got the measurements wrong, and not only this but the installers didn't bother to check, so they went ahead and ripped out the old window, only to inform us 10 minutes later that they had to board it up. This for us was extremely stressful, a boarded up lounge was not only depressing and creepy, but freezing. It didn't help that the installers left pieces of plastic everywhere, empty tubes of sealant, and even a receipt for parts, all over our drive. They also forgot to foam in a window and left a gap, despite me saying \"excuse me have you foamed this window?\" And they said yes, which they hadn't and then returned two days later to foam it in. I tried not be too furious whilst calling them for an explanation or plan of action and apology as I know accidents happen especially with building type work, but it was very difficult to get through to anyone. After finally getting through to a manager, he explained that the installers has tried to blame the surveyor, I just wanted an apology and a plan of action to sort it out asap! I could only assume because of the absolute stress we had to go through and the increase in our energy bills due to having two rooms exposed, we would receive a discount. I tried to speak to a manager multiple times about this. They explained that Anglian flat out refuse to give any form of discounts, no matter the issue, unless it's an amount of \u00a350 or so. This I found absolutely shocking and absurd considering the stress and issues they had caused us. Not only this, but two members of staff complained about the company to me down the phone! They've left foam marks around our window where it was boarded up the lounge window, which I still haven't managed to remove, which I find heart breaking to see. We have not received an official apology from the company in any shape or form. I emailed to the complaints team but they only tried to contact me once whilst I was in a work meeting. It also appears no departments speak to each other about what's happening, completely disjointed. Please spare yourself the upheaval and stress and go somewhere else. I've attached pictures of everything including the \"good quality\" we were promised."
