“Placed order 14/11/2024, surveyor came today 21/11/2024. Found the order men very pleasant and liked product, likewise surveyors very pleasant. I have just ploughed through the reviews and wish I had done so earlier, can only hope I will. be one of the few who have a good experience with the installation as I am 80 and will not be good at problems. I know that if I had read reviews earlier I would have cancelled. I have not been able to print off my signed contract and have e-
mailed to ask for it in another format! Fingers crossed everything goes well! I was not even told their was a7 day cooling off period? I will let you know when work is completed!?”
“They didn’t finish my contract and the after sales customer service was a joke.never again. I’m still waiting for my guttering to be repaired as written in my contract. The sales representative was a conman making promises that he knew wouldn’t be done.”
“A panel to avoid condensation was installed as advised by their salesperson. Condensation started straight after the installation, in July ! Panel was not even cleaned inside! Customer service has been appalling and we have now been told it was not their fault ! I would not recommend this company to anybody”
“Got French doors installed and the doors are so badly misaligned that there is a huge gap between the doors. The lock doesn't engage (have to use two bicycle locks) and one can look outside through the gap. I have been trying to contact them for two months but without any progress towards anything being done about it. The finishing they promised didn't happen either. I paid almost 10k for this and a front door.”
“Avoid this company! If your situation change after you signing the contract and you need to cancel after 7 days, they will charge you a big percentage of your order even if you haven’t done any survey!
They are not interested on your personal situation and they only say “ you signed the contract you have to pay or we take you to our legal team”!
Their salesman will spend hours in your house and will do everything for you to signed the contract on that day promising you they got the best deal and if you don’t sign the contract on the day prices will increase.
Be very careful with their T&C!”
“Do not use this company they have kept my deposit as I cancelled on the 8 th day as the 7th day was a Sunday they are unbelievable & not very fair didn’t even get them over to measure up”
“Disgusting customer service.
Ordered a really expensive composite door a few years back and had nothing but problems with it - had to be replaced as it kept warping. Had so many issues with it since the beginning.
Reported again that the replacement door has warped in May 2024 and still no new door - wife and kids struggle to get into the house.
This company has no regard for its customers and the service is so poor.
Won't ever buy from them again.
Absolutely disgusting!!!”
“I can't speak for the product itself but we booked an appointment over a week ago and we're told the sales consultant would be at our address for 7pm and that they'd ring an hour before. 7pm came round and nothing. 7:30 and still nothing. We called the next day and booked for today. My partner rang Anglian at 3 to double check as we hadn't heard anything or got a confirmation, told a reminder email was sent to the Cheltenham branch. My partner rang again at 5 to check again and was told the same. No one came and no one called us. Disgraceful, you're meant to be selling to US. You've lost a customer who wanted a big extension, gladly take our business elsewhere.”
“I have just had a new porch fitted.
The service was excellent and I am very pleased with the result.
The salesperson, fitters and Sue on the end of the phone were particularly helpful.”
“Terrible experience with Anglian Home Improvements. I placed an order with them on 16th June 2024, with the understanding that a surveyor would contact me within a few days to schedule a survey. However, after waiting 10 days, I received a message that my survey wouldn’t be scheduled until 23rd July—over a month after my initial order.
Due to this frustrating delay, I contacted their surveyor and customer service to cancel the order. Both assured me the order was cancelled and that my £249 deposit would be refunded within 28 working days. Despite multiple follow-up emails, Anglian has ignored my requests and insists my order wasn’t canceled until 1st July, which is untrue. Their customer service has been dismissive, giving only vague acknowledgments and failing to provide any resolution.
This entire process has been misleading and incredibly frustrating. It’s now been months, and I still haven’t received my refund. Extremely disappointed and would not recommend Anglian Home Improvements to anyone.”
“Just a query..... when asking if they would be able to replace conservatory french doors, I was told they would have to replace the roof too. They had not seen the work to be carried out..... but knew they had to replace the roof! I may be old, but certainly not an idiot!!!!”
“Your sales people saw my dad who is in his late 70’s and insulin dependent and spent a lengthy time sellling him windows for £15000 in May 2024 to his bought council house. Promised to keep him informed of the progress but never did once he paid £3000 deposit. Not one telephone call or letter received. No contact details, nothing. Then a letter that looked very unprofessional with no clarity stating the order was being cancelled and the deposit would be refunded. Refund received but not the full amount. The whole order was not cancelled by you but part of it, breaking your contract. My dad has been so stressed over the past 5 months and had had to make many calls to you with promises of returned calls from the appropriate person, but never did. The order had gone over the time it was said the job would start. Eventually my dad went to his bank and got a full refund back by raising a dispute. However, you have contested this as the cooling off period had passed and are now taking my dads money back. It is you that have dragged this out and given false hope to an ill man. The company admitted they have made errors and informed my dad they had sacked the original person who sold the windows to him, along with unnecessary scaffolding and attempting to charge extra for the distance they would need to carry the windows to the property from the van! The company and all that work it should be thoroughly ashamed of yourselves. Disgusting. My dad worked hard as a tradesman for his pension just to have it stolen by you. I hope that everyone of you in this company experience such stress and loss in your lives that caused my dad to suffer.
DO NOT USE THIS SELFISH HEARTLESS COMPANY OR LET ANYONE YOU KNOW USE THEM.”
“PLEASE NEVER USE THIS COMPANY. Just a big company taking a lot of money for cheap installation with no care for the customer or their property, no attention to detail and zero pride in their work. My property has been damaged beyond belief. I expected a bit of damage around walls and render, but not furniture, wooden flooring, concaved sink unit, broken kitchen tiles, a widow leak, various chunks out of walls and sills - most of which they have tried to hide with sealer. When I complained I was told told the damage was there before and I am lieing. I followed up wIth a call where a manager called Adam Alexander pretended he did not know who I -or my property address- was. Someone eventually came around, and at first pretending they couldn't see any damage, admitted it. When gone , even though they had seen it - they asked for pictures. For weeks they ignored my emails and then they said they had not received the pictures (all lies - I had adhered to every picture they asked for and resent the pictures numerous times. Only when I copied in head office, he said oh yes I got the pictures. I have still not had response to my actual email and what will be done about the damage. When Thet came around they said this would have to go through liability insurance if the £50 offered was not enough. I agreed. They are now still just ignoring me again. Just a big company , charging to much for zero customer care - its just disgusting. PLEASE PLEASE NEVER USE THIS COMPANY. I had my windows fitted in August, it is now October and they are still ignoring me and denying damage, even though I agreed we would go through liability insurance. They are a big company preying on hard working people and they think by wasting their time they will get away with it. They are EXTREMELY unprofessional and ripping people off. It has cost me £17k for 2 doors& 4 windows. I paid for extras on the doors and they did not fit ANY of them until I fought and fought. They have still not fitted the security chain I have paid for. This has caused me a lot of unnecessary stress-I work full time and paid for what I thought was a prestigious company as I do not have time to mess around. I work hard to keep my property nice and saved for 3 years to get new windows and doors”
“Scammed by the salesman from Everest for £4500 for 2 top of the range doors and Yale locks, what was fitted where basic doors and locks care of Anglia windows, court action and the bank and now involved to get our money back.
Order number so they know its a real review s130427021”
“Never buy Anglian doors, they are not fit for purpose, we get slugs and snails in at night, the handle is wobbly, key takes half an hour to get into the lock, hope I never have to make a quick exit! Also horrendous price, we should have used our local window fitter who has fitted the rest of our window
We also were pestered by Anglian for months after to sell us more windows, couldn’t get rid of them. Just had to call for a service call to deal with the slug problem, but still had a snail in”
“My 75 year old mother in law was having trouble with her front door so went to Anglian to get a new one fitted. Once agreed we waited 4 months for it to be fitted.
Once in the new door was fine but left a mess round the door so wasn’t a great finish. So now it’s been 4-5 months and the lock has gone and we can’t unlock the front door so my mother in law is a prisoner in her own home as the front door is the only way she can get in and out the house and the step at the back is too big. Anglian are saying they can’t come out and fix it.
This is disgraceful as my mother in law needs a walker to get around and has appointments at the hospital for cancer check ups that she can’t get out too.
I am absolutely disgusted with there lack of compassion for an elderly lady”
