I can't speak for the product itself but we booked an appointment over a week ago and we're told the sales consultant would be at our address for 7pm and that they'd ring an hour before. 7pm came round and nothing. 7:30 and still nothing. We called the next day and booked for today. My partner rang Anglian at 3 to double check as we hadn't heard anything or got a confirmation, told a reminder email was sent to the Cheltenham branch. My partner rang again at 5 to check again and was told the same. No one came and no one called us. Disgraceful, you're meant to be selling to US. You've lost a customer who wanted a big extension, gladly take our business elsewhere.