we recently moved into a house fitted with Anglian windows. We received a letter advising that as the warranty period was soon coming to an end, we were eligible for an extended warranty, at a cost of course. However, we would need to confirm that there were no defects. I responded be email that i might be interested but would need the defects remedied. In return, after some days, i got an invitation to 'chat'. After accepting the invitation, my first question was why there was no response to my query about the warranty by email. I received an email to say that 'my ticket had been created' (whatever that means). I then got an answer to my original email about never getting an answer to emails, suggesting I email the same address that was not receiving my email. I dont think Ill be bothering with the extended warranty Peter Monaghan