poorly fitted windows 3 years ago, draughts in all windows, 1 shattered window that took weeks to fix, mortar around windows poor (mixed by side kick with water from water butt!!) fitter had flu so left inexperienced "side kick" to take windows out & fit some & mortar surrounds. Have had to have someone out several times to fix the issues, only to have to call again! handles failed & replaced with very different handles, so mixture of handles now! Came to decorate in one bedroom went to remove wallpaper only to find large area of loose plaster, rang to arrange sort out to be told this was not under guarantee, despite them not completing it at the time!! lots of things poorly done. very unprofessional sale man slagging off other companies & offering us cheaper quotes. would not recommend this company for anything!!!!!