Kitchen Window cracked in April.Used online contact form for replacement. Asked to supply pics of Window,which I did. Spoke to Man at Anglian,who assured me that he knew which Window it was from the Drawings and would order a replacement. Fitter turned up,took out a Tape measure and was gone in 30secs max. It is now nearly 2 months later and the Window is not sorted out. The warranty department is crap and they will drag it out (in my opinion),because it is maintenance and not a sale. Since having the Windows and Doors fitted;we have had : Window lock replaced(which I had to do),Front Door Lock repaired & Back Door Lock repaired twice. Windows are fine but the quality of Locks is not as good. Disappointed with the responses and overall customer service.