It started with the salesman who said we couldn't have bi-folding doors or a radiator. We stupidly believed him and went ahead with the order. We paid £999.00 and then £3400 deposit. We were told 18-20 weeks for the start date which we were fine with. Twenty weeks came. We received an email with various information and amongst it we were told that the conservatory would not be built for another year - no specific date, just 'at least May 2023' We eventually spoke to the salesman who said 'how can I tell potential customers they have to wait 18 months?We made the decision that we could not wait for at least another year as our house was a new build and we needed to landscape the garden. We asked for our money back and were told that we couldn't. In the contract it states that they can change the date, however, it also states that it has to give an alternative date which they didn't. We argued with their solicitors but have got nowhere. Anglian do not care about their reputation or about their customers. Please be warned. We are now using another company who asked for £500 deposit. They gave us a date which they have stuck to and we only had to sign a simple contract. I wish that we had gone to them first. Shame on you Anglian.