If I could go zero stars I would, I was conned by Gaynor and Marc just before Christmas, offered me a knock down Christmas deal on a wooden front door and I paid a deposit which turned out to be on a PVC door- miss sold to me in a bid to boost Christmas sales and I am still waiting my refund on 25th January after I cancelled it there and then on 20th December. Massive corruption and blatant scam of cash before Christmas, I am waiting for a refund of over £350 and the company is terrible at dealing with complaints, I had to email again today having given them the 21days they guaranteed refunds in after they reopened their offices after Christmas and now they are saying they are looking at it. Please do not give these people your hard earned money especially as times are difficult at the moment without all the stress they cause you in chasing, empty promises and corrupt sales people, it sucks and has caused me a hell of a lot of anxiety, it ruined my mental health over Christmas worrying and I am no further on. The stories you hear about scams and these awful people in this company are all true and I wish I hadn’t trusted them and looked at the reviews before buying into their offer. I feel upset and exhausted with it, honestly makes me want to cry! I needed a front door, told Gaynor I couldn’t afford the first lot of quotes! She obviously didn’t care! Then she said to find another £3k to pay for the door I wanted …… I said I couldn’t afford it in the first place so she quickly went off the phone when I asked for deposit refund! Atrocious and unkind people!