I ordered a number of windows and a door in December 2021. By October 2022 they were still not fitted and I had to threaten court action to get my money back! Do not go with this firm they scam you. I could not cancel the order because of the contract and I would lose some of my deposit money. Ten months later after reporting them to the ombudsman and threatening court action I finally got my full deposit money back! I have since gone with a local firm that has cost me half the amount of money to have my windows fitted and I am so pleased with the results. Get legal advice if you have a contract with them and customer services have not been able to rectify your issue! It’s been a long 10 months and a hard battle to get my money refunded!!!!