Over promised, under delivered.. We wasted over 2 months of our time trying to purchase new windows and doors with Anglian. As soon as the deposit was paid everything started to go wrong. They told us they couldn't deliver on the style or glass we agreed so they wanted us to downgrade our design to double glazed for a pathetic £400 reduction in price. The Surveyor lied and said it was somthing to do with UV building regulations so we checked this out and of course it wasn't true. The Surveyor also told us the quality of their double glazed was 'as efficient' as our 25 year old windows which was confusing. We desperatly wanted answers however, communication was so poor that it resulted in us emailing the CEO Martin Rutter to try and resolve the issue however, they failed cooperate and consequently lost a £20k sale.