I had a room window installed by Anglian 2 years back. As my house is on a busy main road, I paid extra to have triple glazing windows so that I get minimum noise. The installation was done fine but there was no noise reduction compared to the 15 year old window they replaced. Since the installation was done 2 years back, I contacted Anglian many times and they sent 2 engineers to check the window and both engineers mentioned that there is a lot of noise coming from the windows despite being triple glazed. Posted a review 1 week back and got a reply from Anglian that a local team member will contact me in 2 days. Never got a call or anything, I am sure they will not contact as they have not done so in the past 2 years. I will surely get a call in 15 minutes if I want to place a new order but never to fix an issue which is pending for the last 2 years. After waiting for months, got an email from Anglian that another engineer will visit my house to check. It was mentioned in the email that the previous engineer who visited twice was a trainee :) what a shame. This time they will send an experienced engineer. Really? Anglian are sending trainees to resolve customer issues and make them suffer for years, excellent. Every time I post a review, I get a message from Anglian that they have requested the local team to reach out and give me a call. Why this lie as no one ever called me since I posted my first review on 25th Jan? or your local team is not bothered to resolve issues and only wants to sell faulty products. BTW: There is a huge fan following for Anglian and a group with around 4000 members on Facebook called "Anglian Home Improvements Dissatisfied Customers". People same like me are disappointed and filing court cases for the faulty products they have received and have been waiting for months/years without any resolution. I would advise anyone who is planning to buy anything from Anglian should visit the above page and read actual customer reviews before buying.