Very disappointed with the inconsistency of communication. Called regarding my door not locking (second time having to call them out). I was told I’d have to wait 3 weeks then to be told someone from my area would contact me. Never happened. Called again To be told I’d called the wrong number for my area yet it was the same number for my area as the one I’d called? I was also told that it had only just gone on the system (this is at 4pm when the original call was at 10:15) Advised I’d have to wait 3 weeks for the repair. When I explained my home was unlocked and not secure I got told “we don’t have emergency workers”. (Fair enough but 3 weeks is a long time). I then asked if I could get it fixed by another company and send them the bill. I was told no which I understand but how is a 3 week wait quality customer service? I called them back later that afternoon and was given a date for repair at a set time for Monday. Then I Received a text with a different time which had previously been agreed. Received a text on the day the repair was due to take place with another date for the repair to be done. When I finally got through to ask what was happening I was told that today’s appointment was cancelled. Isn’t it basic customer care to notify customers of these changes and not just send another text with a new date? Today 3 hours before the engineer is due they have cancelled again. Sent complaint 5 days ago to email given by staff and nothing! The email provided doesn’t work (Shock) Anyone thinking of going through this service please don’t. Look at the watchdog report online and read the reviews first. The company requires training and to do as their policies state. Shocking from start to finish!