What went wrong? Everything. Miss-sold a door that could not possibly have fit, had to chase the surveyors. Second option door ALSO couldn’t fit without major brickwork change, and wasn’t available in the colour we’d signed for. Couldn’t get through to their customer services, couldn’t get through to their complaints team for any updates on getting our deposit of £1000 back - it took me well over a month and took for me to threaten legal action and reporting to The FCA before they have back the deposit. Hard sell, miss-sold, no follow up, no support, no compensation. Would NEVER recommend.