The sake ref Pauline who came to southampton stayed over 2 hours very pushy rude about a tiny bit of mould on my window, had a severe infection on leg so was unable to wipe the window she promised new wood at top above the window and we wanted new window ledges when surveyor came out ge explained this wasn't possible would affect the structure of window below and above window ,we settled for capping over windows when two installer came they didn't know any of this information has gornpaulina stay well away from her she also said when trying to sell there products she would be popping in to make sure work was OK she isn't telling the truth only interested in getting her commission pushy lady please be very careful if she going g to come and try to sell you there products installers lovely couple of lads worked hard