Usually not to bad of a service until a refrigerated delivery was left outside my house and went missing. There was nobody home to take delivery so usually a neighbour would be asked to take it as its medicine and needs to go into the fridge. When I approached Animed they said that because the driver took a picture of it outside of my house against a closed door that someone must have signed for it. How that makes sense I have no idea. Anyway they refused to replace or refund it point blank without even investigating or asking questions. Not a good way of doing business in my opinion.