I went to Animed after the usual supplier didn't have one of the items I needed. I soon realised I'd made a mistake as I've been with them before. Looking at previous emails and the issue with getting prescriptions mixed up (I don't have dogs called Reginald and Dexter) to the ludicrously long wait times. I've checked the prescription and can't see an issue. I'm not prepared to wait days for an email explanation nor can I join a telephone queue as the wait list is too long (speaks volumes). I've just emailed saying to refund the money and I'll go elsewhere. They are a nightmare. Never had any problems with pet drugs online and are easy to contact. I might as well get the one item from the vets at full price. It beats the massive headache I get using these.