Animed failed to send one item in a multiple order, and have failed to correct the problem, so they've basically nicked nearly £7 of mine. The item went out of stock the day our order arrived, so I have little doubt it was out of stock when my order was picked and packed. Animed's policy is that you have to photograph the packaging and the items you did receive (why??), before they will even investigate. As they don't include a packing note with the order, if your partner unpacks it (as mine did), he or she will have absolutely no idea that Animed's policy is purely designed to avoid customers being able to complain about items that Animed haven't sent, and which have been charged for. My email explaining about this never received a reply. This company really doesn't care in the slightest about their customers in my humble opinion, and a cynic would say that they're fraudulent. Avoid at all costs!