I order syringes directly with an operative. The wrong ones arrived and even though each syringes is sealed and packaged they refused to take them back where a vets practjces would. Also ordered insulin and was told I had to be there to take delivery when I asked if I would know when they said I would get a time slot I have been waiting since 8.30 am and am only told it will be delivered before 6pm. The tracking system has said its going to no 86 for the last 3 hours and I am 106. So in other words you have to wait in all day This they are charging me extra for and not how they explained it would work. There are other companies out there and I suggest you use one of those this company has no vetiver back up doent know what it is doing. Hopeless.