Used to be a great company to with deal, l've used them for a number of years but it seems to of really gone downhill recently. l made a telephone order for my dogs essential heart medication using a prescription that had already been authorised by their vet and used for previous medication so it should of been straight forward and not needed 2 days clearance like they tell you a new one does. 5 days after l check my account after not having any emails back regarding delivery only to see its not even been processed yet. After a phone call to see what's happening l was told that they've changed their system and their vet hasn't had the prescription (which has already been cleared for a previous order 6 weeks ago ) . So now they're telling me they don't know when l'll get my dogs meds so its back to my local vets to see if they have any in stock. They are risking an animal's health and wellbeen with this inept service so l think l'll be taking my business elsewhere now