I ordered a prescription medication last week and my vet emailed the prescription as instructed. However, after 5 days I did not receive the medication. Their website has changed significantly since the last time I used them and at the time of writing (27th Jan 2025) they have removed all contact details from their website except for a postal address. I had to find their telephone number from another website in order to contact them. Upon contacting them the operator was polite and helpful, but they claimed that my prescription was not sent from my vets. I've cancelled my order and I'll be using a different service in future.