Animed has gone down hill fast. There must have been big changes but they will lose trade if it is not sorted QUICKLY. 1. Regular order marked out of stock for the first time in 2 years. 2. 2 months later re-ordered with no confirmation by e-mail. 3. Wait for 30+ minutes to be told still out of stock even though website says "in stock". Refund arrived in my account OK. 4. Complaint to their support mailbox (that's a joke) did not arrive. 5. Eventually spoke to a supervisor who was very sorry but said there are many customers who don't receive confirmations for an unexplained reason, and there was no trace of my complaint in the "support" mailbox so I re-sent while still on the call and hey presto, it then arrived. The supervisor assured me that I could order through her and she would track everything, so I placed an order. This is their very last chance with my business as there are better, more responsive companies waiting to care and supply. Zero stars for customer care.