I’ve been a long-time Ann Summers customer and have spent hundreds of pounds over the years, but sadly, this most recent experience has really shaken my trust in the brand. I ordered a bra and pants set in-store (which wasn’t in stock) and arranged for it to be delivered to my home. The in-store staff member who helped me was brilliant - very friendly and efficient. Unfortunately, everything went downhill from there. The delivery process through Evri was a mess. The parcel was meant to arrive on Saturday 5th, but no delivery attempt was made, despite the notification saying otherwise. The package then didn’t go out on Monday or Tuesday, and trying to contact Evri was incredibly frustrating - repeated promises of updates within 24 hours that never happened. Eventually, I contacted Ann Summers customer service directly. The representative was helpful and sent a replacement - only for it to arrive missing the bra. When I reached out again, I was told the bra was out of stock. No one informed me of this before shipping the replacement. Had I known, I would have cancelled the order entirely and chosen something else. After multiple contacts with both Ann Summers and Evri, I’ve still only received half the set, which was meant to be a gift. Now I have to return the item myself and start all over again - likely with a different retailer. This whole process has been exhausting and unnecessarily difficult. I expected much better coordination and communication from a brand I used to trust. I sincerely hope Ann Summers reviews its customer service and delivery processes - especially when relying on third-party couriers