Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.52

3.5 Rating 128 Reviews

63 %

of reviewers recommend Ann Summers

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Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved this trip to ann summers. I beeeded support with a sizing issue and Jo helped me find the perfect fit. I have been sized there before but everyone didn’t do an accurate job. This time I have finally found a good size and why the reason I didn’t fit perfectly in sizes. Thank you so much Jo 🖤”

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Posted 2 weeks ago

“I visited Ann Summers in Leeds on our trip there and 'just popped in for a look'. We were greeted warmly, given space to look as I went to try one bra in what I thought was my size. I came back unhappy as it didn't fit! I absolutly hate bra shopping! I went over to ask for help a lady called Holly helped who was amazing, very genuine , knows her products and wants to put you at ease. Thank you!”

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Posted 2 weeks ago

“I visited Ann Summers for a bra fitting, I was attended to by Charlotte who was very attentive, friendly and helpful in finding the right styles and checking that they fitted me correctly. She encouraged me to try on some different styles of bra that I may have been frightened to try on my own, with this I purchased two beautiful bras that fit and look amazing! I’ll be back very soon.Great value for money and top customer service! Thank you so much Charlotte 🙌🏻☺️☺️⭐️⭐️”

Helpful Report

Posted 2 weeks ago

“Return at the shop was not accepted on the grounds that the item had been opened. However the return process goes through a tick box process to give a reason for returning the item. These included, “quality not expected, too small, and damaged. So whilst acknowledging that undergarments have a hygiene protocol there is an ambiguity here because how do you access the item without opening it. I left the Ann Summers shop in Brighton with a sense of injustice as I had only opened the bag and not touched the item. By the the way the item was a knickers box item traded under Ann summers and the item itself looked of very poor quality.”

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Posted 3 weeks ago

“Danielle was great, knowledgeable and even managed to upsell us some perfume! Great service.”

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Posted 1 month ago

“I went to the Ann summers in Leeds and I was assisted by Holly, she was so helpful and made me feel comfortable when trying on certain bras”

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Posted 2 months ago

“I was served yesterday by Maddy at the Chelmsford store. She went above and beyond to help me. I’ve recently lost lots of weight and had NO bras! She was able to tell me what my size was straight away and I had a bra, paid for and walking out of the shop within 15 mins max. She is an expert in her knowledge and I couldn’t thank her enough. The manager was also really accommodating and friendly. She had me pared with Maddy really quickly. Another well known shop was fitting by appointment only and there was none available til 1700 that afternoon! Thankyou again Maddy! I really appreciate you”

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Posted 2 months ago

“I have blooming pleasure vibrator battery life. Innefective..”

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Posted 3 months ago

“Welcoming store and super friendly staff! staff always make you feel relaxed like you’re shopping with your friends, beautiful staff member Erin has great product knowledge and suggestions :) Thank you so much for your excellent customer service!!”

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Posted 4 months ago

“Beautiful JEN and G have exceptional customer service today at Ann summers in Oxford street was really helpful and assisted with my order”

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Posted 4 months ago

“Thank you Nat for your excellent customer service. Bristol Cabot Circus”

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Posted 5 months ago

“me and my friend went into get measured and we was helped by paige she was really lovely and helped us with finding out our size. she was sweet and made us feel comfortable”

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Posted 6 months ago

“Ann’s Summer Kingston is fantastic store and the Manager Gaby as well as the sales Person Vera are very professional attentive helpful and caring as well as very friendly. I highly recommend visiting the store in Kingston ! 😊❤️”

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Posted 8 months ago

“My purchase is unsuitable (not fit for purpose) and I have been unable to obtain a refund. While the refund policy states that if the seal is broken on the box the item won't be refunded, this is actually unfair when buying online and unable to handle the item prior to purchase. Had I done so prior, I would not have bought the item. The item is unused as it is not fit for purpose but AS won't budget on their policy. A direct competitor gives refunds in these circumstances so my advice is - Don't buy from AS unless you are absolutely sure the item will be suitable. Buy from Lovehoney who respect their customers perspective on their purchases.”

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Posted 8 months ago

“We visited Anne summers shop in Blackpool on sat 16th August 2025 was helped by a young lady called oak who was absolutely amazing helpful and extremely understanding excellent member of staff and will go back because of oak”

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Posted 8 months ago

“If you buy online and paid via PayPal make sure you won’t need to return your items to store as they won’t refund them. They must be return to the warehouse and if they receive the items after the 28days allowed for returns, they will reject them and send them back. Even though your parcel was sent within the 28days as shown on postal receipt. Customer service is helpless and gives no guarantees either. Won’t buy from them anymore, not online not in store!”

Ann Summers 1 star review on 14th August 2025

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Posted 9 months ago

“Ich war bei Ann Summers im Trafford Centre und wurde von Keira bedient. Sie war sehr freundlich und hilfsbereit. Dank ihrer Hilfe habe ich einen perfekt sitzenden BH in einer tollen Farbe bekommen. Keira hat mir sogar meine Größe notiert. Vielen Dank”

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Posted 9 months ago

“I visited the Argyle Street, Glasgow today to purchase a range of underwear I already have in another colour, Roslyn asked if I had the right size and we had a chat, she was patient, extremely knowledgeable and it turns out I’ve been wearing the wrong bra size… wonderful member of staff, I’m delighted and will be returning asap❤️”

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Posted 9 months ago

“I’ve been a long-time Ann Summers customer and have spent hundreds of pounds over the years, but sadly, this most recent experience has really shaken my trust in the brand. I ordered a bra and pants set in-store (which wasn’t in stock) and arranged for it to be delivered to my home. The in-store staff member who helped me was brilliant - very friendly and efficient. Unfortunately, everything went downhill from there. The delivery process through Evri was a mess. The parcel was meant to arrive on Saturday 5th, but no delivery attempt was made, despite the notification saying otherwise. The package then didn’t go out on Monday or Tuesday, and trying to contact Evri was incredibly frustrating - repeated promises of updates within 24 hours that never happened. Eventually, I contacted Ann Summers customer service directly. The representative was helpful and sent a replacement - only for it to arrive missing the bra. When I reached out again, I was told the bra was out of stock. No one informed me of this before shipping the replacement. Had I known, I would have cancelled the order entirely and chosen something else. After multiple contacts with both Ann Summers and Evri, I’ve still only received half the set, which was meant to be a gift. Now I have to return the item myself and start all over again - likely with a different retailer. This whole process has been exhausting and unnecessarily difficult. I expected much better coordination and communication from a brand I used to trust. I sincerely hope Ann Summers reviews its customer service and delivery processes - especially when relying on third-party couriers”

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Posted 10 months ago

“Ann Summers Argyle Street. I really dislike clothes shopping mainly due to unrealistic sizing and the amount it varies from shop to shop. Our visit to Ann Summers on 30/06/25 was delightful. The staff members Melanie/Kelly/Louise and Skye ALL served us at various times and were fabulous. Nothing was too much trouble. Attentive, exceptionally knowledgeable and extremly sympathetic to my needs. They didn't have one of the items we were looking for in store but it was ordered instore from your website for home delivery. A great service ensuring that the staff member gets the sale and customer is happy. You 3ven checked other stores close by for us to see if they had the size. Big Gold shiny stars all round Team. You were all fantasticly amazing 👏 🤩 ❤️ ✨️”

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Posted 10 months ago

Ann Summers is rated 3.5 based on 128 reviews