Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.95

4.0 Rating 117 Reviews

74 %

of reviewers recommend Ann Summers

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4.0

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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Email:

support.annsummers.com

Location:

Gold Group House,
Godstone Road,
Whyteleafe
Surrey
CR3 0GG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into Birmingham Bullring branch 14/07/26. I was served by the lovely staff member Manisha . She gave me her expert advice on my bra fitting and made me feel comfortable with my purchase. The manager of the store was wonderful too. I had great conversation with both staff members. I left the store feeling Happy.”

Helpful Report

Posted 1 month ago

Hi Saida, Leaving a store feeling happy, comfortable, and confident in your purchase is exactly the kind of outcome we love to hear 😊 We're delighted the colleague was able to provide expert guidance during your bra fitting and help make your visit such an enjoyable one. We hope to welcome you back to Birmingham Bullring again soon. Team AS (Kellie) x

Posted 3 weeks ago

“I had a fantastic experience ordering from Ann Summers. The website was easy to navigate, with clear product descriptions and helpful images that made it simple to find exactly what I was looking for. The checkout process was quick and straightforward, with no issues at all. I received confirmation of my order straight away, and the tracking updates kept me informed every step of the way, so I always knew where my parcel was and when to expect delivery. My order arrived on time, well-packaged, and in perfect condition. The products were exactly as described. Overall, a smooth and hassle-free shopping experience from start to finish. Great website, excellent communication, and reliable delivery from Royal Mail. I wouldn't hesitate to order again.”

Helpful Report

Posted 2 weeks ago

“Order arrived quickly. Very happy with my products…can’t wait to use them this weekend”

Helpful Report

Posted 3 weeks ago

“Ann summers in Nottingham. TLDR: Shep was brilliant, highly recommend her service! On Sunday 12th July, I finally braved going into the Nottingham store to buy something a little “exciting”, so I wanted to take the time to recognise the exceptional service I received from Shep. Shopping for underwear and fitted pieces, is usually something I find quite daunting and fills me with anxiety due to specific body hang ups… I have a body shape that can make finding clothes difficult, large boobies and tall torso, so items often fit in one area but not another. From the moment I explained my concerns, Shep listened with genuine care, empathy and professionalism. They never made me feel judged or self conscious. Instead, they made me feel completely heard, understood and comfortable. Rather than simply pointing me towards a rack, Shep took the time to look with me and when I was in the fitting room, they also carefully select pieces for me to give it a go. Throughout my time in the fitting room, I called on them for help several times, and not once did they make me feel like I was bothering them or taking up too much of their time. In fact, after the second time I called for assistance I apologised for needing so much help, they smiled and reassured me that they were genuinely enjoying helping me. And honestly, that simple act of kindness meant far more than they probably realised. It made my day. What really stood out was how knowledgeable on how things would fit and how invested Shep was in helping me find the right piece that would make me feel comfortable, it actually ended up being many!! Shep came into the fitting room whenever I asked for help and gave thoughtful, honest opinions. If something was not quite right, they explained why instead of simply saying it looked nice. They even suggested how a one piece could be easily altered because it fitted perfectly everywhere except around the bum (I blame the numerous elastic geometric straps that were just one inch too long!). Shep was practical and completely focused on helping me feel comfortable and confident about the specific body part I dislike the most. Shep also went far beyond what I would normally expect from a sales assistant. They repeatedly searched for different sizes and styles, and even went upstairs to the stockroom to bring back other pieces that were not available on the shop floor because they thought it might suit me better, and honestly Shep found me the most perfect bodysuit ever!!! It genuinely felt like they were more invested in helping me find the right undies, rather than simply making a quick sale. Something I appreciated enormously was that there was absolutely no pressure to spend more money. At no point did Shep try to upsell me or steer me towards more expensive items. In fact, Shep found me two perfectly fitting bras from the sale rail. Thanks entirely to Shep’s patience, honesty and expertise, I ended up buying far more than I had originally planned because every piece I purchased genuinely fitted me just right. What is usually a VERY anxious and stressful experience for me was turned out to be a fun adventure. It honestly felt less like being served by a sales assistant and more like shopping with a trusted friend who genuinely wanted me to feel my best. Before I left the store, I made a point of speaking to the manager because I felt this level of customer service deserved immediate recognition. I wanted the manager to know just how exceptional Shep had been. Shep is an absolute credit to Ann Summers, and their garment fitting knowledge, kindness and patience made honestly made me so thankful for that experience. I would also like to recognise the store management for clearly fostering such a welcoming and customer focused environment. If Shep is an example of the standard of service your team provides, then you should be incredibly proud. I will absolutely be returning to this store, not only because I love what I bought, but because I know I can trust Shep’s advice and expertise. Which for me is a very rare thing to have happened. Shep truly went above and beyond. Thank you again, Shep, for making me feel comfortable, confident and genuinely cared for. And I hope this review reaches Shep because exceptional customer service deserves to be recognised, celebrated and rewarded :)”

Helpful Report

Posted 1 month ago

Good morning! What a powerful review to read 😊 Shopping for fitted pieces can feel incredibly personal, so feeling heard, understood, and completely comfortable makes all the difference. We're so pleased the colleague helped turn an experience that would normally cause anxiety into one that left you feeling confident, cared for, and excited about your purchases. Thank you for recognising the team and sharing such kind words about your visit. Team AS (Kellie) x

Posted 3 weeks ago

“I have never written a negative review before, but the experience I had at Ann Summers Nottingham has genuinely made me feel the need to. I purchased an item in cash after being assured that if it didn't fit, I could return it as long as it was unworn, had the tags attached, and I kept the receipt. I didn't try it on in-store because there was a very long queue, and I trusted the advice I was given. When I returned the item, it was unworn, with the tags still attached, and I had the original receipt. Despite this, Douglas and Hanton refused to accept the return. Instead of explaining the situation professionally, they were disrespectful, sarcastic, and incredibly dismissive. Whenever I tried to speak, I was met with a sarcastic "okay" and no effort was made to listen. To make matters worse, they even wrote "NOT RETURNED" on my receipt, seemingly just to prove a point. When I asked for their names so I could leave feedback, the manager stepped in and said, "Take my name instead." Rather than addressing my concerns, it felt like all three staff members were simply covering for one another. Whether the return could be accepted or not, there is no excuse for treating a customer with such disrespect. This was genuinely one of the worst customer service experiences I've had, and I hope no one else has to deal with the same treatment.”

Helpful Report

Posted 1 month ago

Hello anon, Feeling confident about a purchase and then leaving with concerns about how a return was handled is understandably disappointing. I can see why this would feel frustrating, particularly when you believed you had followed the guidance provided and then felt your concerns weren't being listened to when you returned to our store. Thank you for taking the time to share such detailed feedback about your experience; I will share this to the Operations team so it can be investigated. Team AS (Kellie) x

Posted 3 weeks ago

“I visited Ann Summers in Brighton. I am an older man and usually feel a bit uncomfortable in such venues. Not this time though. I was served by Rebecca and she was fabulous. She was friendly, knowledgeable about the different products and made me feel totally at ease. I made a number of purchases with her help and altogether it was a pleasant shopping experience.”

Helpful Report

Posted 2 months ago

Hi Keith, What a lovely review to read 😊 Shopping for something new can sometimes feel a little outside your comfort zone, so it's wonderful to hear the colleague helped you feel completely comfortable throughout your visit. We're so pleased you enjoyed the experience and left feeling happy with your purchases and the service you received. Team AS (Kellie) x

Posted 3 weeks ago

“Loved this trip to ann summers. I beeeded support with a sizing issue and Jo helped me find the perfect fit. I have been sized there before but everyone didn’t do an accurate job. This time I have finally found a good size and why the reason I didn’t fit perfectly in sizes. Thank you so much Jo 🖤”

Helpful Report

Posted 4 months ago

Fate! Finding the perfect fit after struggling with sizing in the past is exactly the kind of outcome we love to hear 😊 We're delighted the colleague took the time to understand your concerns and help you find a size that truly works for you. Knowing you left feeling more confident in your fit makes this wonderful feedback to receive, and we hope to see you again soon. Team AS (Kellie) x

Posted 3 weeks ago

“I visited Ann Summers in Leeds on our trip there and 'just popped in for a look'. We were greeted warmly, given space to look as I went to try one bra in what I thought was my size. I came back unhappy as it didn't fit! I absolutly hate bra shopping! I went over to ask for help a lady called Holly helped who was amazing, very genuine , knows her products and wants to put you at ease. Thank you!”

Helpful Report

Posted 4 months ago

Hey Claire, Thank you so much for your lovely feedback. We're thrilled to hear that Holly helped turn a bra shopping experience you usually dislike into a positive one. Making customers feel comfortable, supported and confident is so important to us, and it's wonderful to know Holly achieved that during your visit to Leeds. Team AS (Kellie) x

Posted 3 weeks ago

“I visited Ann Summers for a bra fitting, I was attended to by Charlotte who was very attentive, friendly and helpful in finding the right styles and checking that they fitted me correctly. She encouraged me to try on some different styles of bra that I may have been frightened to try on my own, with this I purchased two beautiful bras that fit and look amazing! I’ll be back very soon.Great value for money and top customer service! Thank you so much Charlotte 🙌🏻☺️☺️⭐️⭐️”

Helpful Report

Posted 4 months ago

Good morning ☺️ Finding bras that fit beautifully and leaving with pieces you feel amazing in is exactly the kind of outcome we love to hear 😊 We're delighted the colleague took the time to find the right styles for you and encouraged you to try options you may not have chosen yourself. It sounds like those recommendations really paid off, and we can't wait to welcome you back again soon. Team AS (Kellie) x

Posted 3 weeks ago

“Return at the shop was not accepted on the grounds that the item had been opened. However the return process goes through a tick box process to give a reason for returning the item. These included, “quality not expected, too small, and damaged. So whilst acknowledging that undergarments have a hygiene protocol there is an ambiguity here because how do you access the item without opening it. I left the Ann Summers shop in Brighton with a sense of injustice as I had only opened the bag and not touched the item. By the the way the item was a knickers box item traded under Ann summers and the item itself looked of very poor quality.”

Helpful Report

Posted 4 months ago

Hi Phillip, A return process that leaves you feeling uncertain and unable to resolve things as expected is understandably disappointing. I can see why this would be frustrating, particularly when the return options suggested that the product could be assessed for reasons such as quality concerns, yet you left feeling unclear about how that applied to your situation. Thank you for taking the time to share your experience and feedback - since this review, we've invested a lot of time in improving the wording and clarity of our returns policy for purchases, so I hope (if you do decide to shop with us again), you and others will see improvements. Team AS (Kellie) x

Posted 3 weeks ago

“Danielle was great, knowledgeable and even managed to upsell us some perfume! Great service.”

Helpful Report

Posted 5 months ago

Hi anon, Finding exactly what you need, along with an unexpected favourite, is always a brilliant outcome 😊 We're delighted the colleague's knowledge and advice helped you make the right choice, and it's wonderful to hear you enjoyed discovering the perfume too. We hope to welcome you back again soon. Team AS (Kellie) x

Posted 3 weeks ago

“I went to the Ann summers in Leeds and I was assisted by Holly, she was so helpful and made me feel comfortable when trying on certain bras”

Helpful Report

Posted 5 months ago

Hi Lily, What a lovely shopping experience 😊 Feeling comfortable during a bra fitting can make all the difference, especially when trying different styles and sizes. We're so pleased the colleague helped create such a positive experience and left you feeling well looked after. Team AS (Kellie) x

Posted 3 weeks ago

“I was served yesterday by Maddy at the Chelmsford store. She went above and beyond to help me. I’ve recently lost lots of weight and had NO bras! She was able to tell me what my size was straight away and I had a bra, paid for and walking out of the shop within 15 mins max. She is an expert in her knowledge and I couldn’t thank her enough. The manager was also really accommodating and friendly. She had me pared with Maddy really quickly. Another well known shop was fitting by appointment only and there was none available til 1700 that afternoon! Thankyou again Maddy! I really appreciate you”

Helpful Report

Posted 5 months ago

Hi Zoe, What a confidence-boosting experience 😊 After such a big change, finding yourself without bras and needing to start again can feel daunting. We're so pleased the colleague helped make the process easy, reassuring, and successful, leaving you with the perfect fit and a smile on your face. Thank you for sharing such kind feedback. Team AS (Kellie) x

Posted 3 weeks ago

“Bought anal beads and AS lube, fantastic for self pleasuring, very stimulating, huge orgasm from a rock hard erection!”

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Posted 7 months ago

Morning Bunny! From choosing your products to trying them out, it sounds like this purchase was a real success. Knowing you were happy with both the item and the lubricant makes this wonderful feedback to receive. Thank you for taking the time to share your experience with us 😊 Team AS (Kellie) x

Posted 3 weeks ago

“Welcoming store and super friendly staff! staff always make you feel relaxed like you’re shopping with your friends, beautiful staff member Erin has great product knowledge and suggestions :) Thank you so much for your excellent customer service!!”

Helpful Report

Posted 7 months ago

Hey Chloe, What a lovely review to read 😊 Shopping feels so much better when it feels more like catching up with friends than browsing a store. We're so pleased the colleague helped create that experience for you, and that you left feeling well looked after and supported. Team AS (Kellie) x

Posted 3 weeks ago

“Beautiful JEN and G have exceptional customer service today at Ann summers in Oxford street was really helpful and assisted with my order”

Helpful Report

Posted 8 months ago

Morning anon, Getting the help you need with an order and leaving feeling well looked after is exactly the kind of outcome we love to hear 😊 We're delighted the colleagues in our Oxford Street store provided such exceptional support and made your visit a positive one. We hope to welcome you back again soon. Team AS (Kellie) x

Posted 3 weeks ago

“This is in reference to the staff in the Bullring shopping store. I’ve been in this store several times & the staff are all always super friendly & make you feel really comfortable. Really helpful without being overbearing! The staff in this store are an asset to your business . Xxx”

Helpful Report

Posted 8 months ago

Hey Emma, Feeling welcomed every time you visit and knowing you can count on friendly, supportive service is exactly what we love to hear 😊 We're delighted the team at our Bullring store consistently make you feel comfortable and supported without ever being overbearing. Your kind words mean a great deal, and we hope to see you again soon. Team AS (Kellie) x

Posted 3 weeks ago

“Thank you Nat for your excellent customer service. Bristol Cabot Circus”

Helpful Report

Posted 9 months ago

Hey anon, What a lovely review to read 😊 Helpful, attentive service can make all the difference when shopping. We're so pleased the colleague left you with such a positive impression, and we really appreciate your kind words. Team AS (Kellie) x

Posted 3 weeks ago

“me and my friend went into get measured and we was helped by paige she was really lovely and helped us with finding out our size. she was sweet and made us feel comfortable”

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Posted 9 months ago

Hi Ruby, Finding the right size and feeling comfortable throughout the experience is exactly the kind of outcome we hope for 😊 We're delighted the colleague helped both you and your friend with your fittings and made the experience feel relaxed and welcoming. We hope to see you again soon. Team AS (Kellie) x

Posted 3 weeks ago

“Ann’s Summer Kingston is fantastic store and the Manager Gaby as well as the sales Person Vera are very professional attentive helpful and caring as well as very friendly. I highly recommend visiting the store in Kingston ! 😊❤️”

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Posted 1 year ago

Hi Svetlana, A store visit filled with friendly, attentive service is exactly what we love to hear 😊 We're delighted the colleagues in our Kingston store made such a positive impression and helped create such a welcoming experience. Thank you for your recommendation, and we hope to see you again soon. Team AS (Kellie) x

Posted 3 weeks ago

Ann Summers is rated 4.0 based on 117 reviews