Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.56

3.6 Rating 96 Reviews

64 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.6

Based on 96 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RUDE AND UNPROFESSIONAL STAFF, DISAPPOINTING EXPERIENCE I would have given zero star but it wouldn’t me. My Christmas shopping experience on Tuesday 10th December, 2024 (between 11.40am and 12 noon) was ruined at Ann Summers in the Centre Milton Keynes shopping mall. I decided to treat myself to a ‘special toy’ and hoped that I would enjoy an exciting browse and shop at the well established Ann Summers store at Centre MK. With a reputation as a women friendly store I anticipated a pleasurable shopping experience in a safe, welcoming environment. However, when I approached the sex toy section I noticed a man just standing there. At first I thought he was a customer, but as I waited he just continued to stand there, and this made me feed quite uncomfortable and a little awkward. When considering such an intimate purchase, having a man hovering around is not something that puts a lady at ease. After circling around the shop three times to see if he would move on I noticed his employee lanyard. The thought of me re-entering the toy section, closely examining interesting items and then having a strange man moving in to commence a sales pitch or conversation on my options and choices made my blood run cold. I asked the female staff member wearing glasses present in the shop if there was a reason that there was a male staff at the toy section. In a very flippant tone, she flatly stated “Because he works here and because he’s very good at toys.” I was shocked at her attitude and didn’t know what to say to such rudeness and insensitivity towards a potential customer; without saying a further word I turned on my heels and left the shop as swiftly as possible. I have no issue that Ann Summers employs male staff, but the insensitivity of how they are used and the unprofessional attitude of the female employee I asked really upset me. She could have easily explained in a friendly and courteous manner that a male staff member was present and that as she could see from my manner and body language that I was uncomfortable with this have offered as a fellow lady to come and help me in the sex toy section, rather than disregard an uncomfortable situation for a customer and come back with a glib reply that ‘he’s good with toys’. What this female shop assistant should’ve said would be something like “I am happy to serve you if that’s OK with you.” But instead of offering me help, she was rude, insensitive and unprofessiona. I will certainly not be the only lady who would be deeply uncomfortable discussing the information I would have to give it to a male staff in order for him to recommend the best sex toy for me. Such a discussion information would be highly delicate and could involve sharing very very personal information. Even should I be brazen enough to discuss all aspects of what I wanted and needed to him, how could a male staff then explain or recommend something to me without creeping me out, discussing such things with a strange man. A large number of ladies have had unfortunate experiences in the past and may find an unknown man having such a conversation with them, even if quite unintended, being deeply triggering to them and cause severe emotional distress. I have no problem with male staff working at Ann Summers. But male staff will be better suited to serve at the till or a less sensitive part of the shop (which is the vast majority of the store area). It doesn’t matter how professional or how knowledgeable he is with the sex toys, this is not an appropriate area for male staff to be working in when single ladies are present. If a female customer doesn’t feel comfortable to interact with a male staff in this department, female staff in the store need to handle such situations more professionally and with much greater empathy, or at a very least not being rude to me as a customer as if I created a problem, and acting like they just wanted me to go away and not be a bother to them. Ann Summers has worked hard to establish their reputation as a renowned female friendly shop and a safe space for ladies to purchase intimate items. It’s so disappointing that the staff today were so insensitive and rude. I went out of my way to try to support local businesses and shop at a physical shop but it seems to me Ann Summers doesn’t care about their customers and their business, or they would emphasise such issues during their staff recruitment and training. There are plenty online shops out there, so I’m sorry, but bye-bye Ann Summers for a very disappointed and upset customer.”

Helpful Report

Posted 3 days ago

“We have been using the Cardiff Store for a while now. It is always a pleasant experience with helpful and efficient staff, but on the last two occasions Chris has just been amazing. So very helpful, honest and totally respectful. You have a valuable member of staff in Chris and I look forward to seeking her advice and help in the future.”

Helpful Report

Posted 4 days ago

“i purchased an item but when trying to return it the system just sent me round and round i gave order number off delivery note that was issued e-mailed had a reply asking what the problem then despite sending more e-mails nothing i feel its very poor way to treat customers and will not use them again”

Helpful Report

Posted 1 week ago

“I made a purchase at this store in the Stratford Westfield shopping mall for the first time, I speak little English, I am Brazilian, I was served by Susana, who was very friendly, helpful and even spoke Portuguese to help me, very charismatic and attentive, I will return more often.”

Helpful Report

Posted 1 month ago

“Appalling service. Online click and collect order made 9/10 after initial order confirmation heard nothing back. Contacted online customer service 16/10 told to wait two days..... Contacted again 19/10 to cancel and told order in transit so they can't. I have to wait for order to arrive, be returned, then I can have a refund?! After a 30 minutes of insisting that their poor delivery isn't my issue, all of a sudden I'm told my order is at the store ready and do I want it? No! I want my refund. Such a shame that customer service is not geared towards helping the customer but geared towards protecting a sale at all costs.”

Helpful Report

Posted 1 month ago

“Visited the Cardiff store today and i wanted to leave a review about Vicky.G, this lady went above and beyond for me today, when i couldn't find my size she searched for other things for me to try, fetching me different sizes, looking out the back for different styles that i may like, (it took us a while) but i managed to walk away with exactly what i wanted and that wouldnt of been possible without her!, and on top of that shes was so happy to help, nothing was to much trouble for her, she was friendly to talk to and just made my experience in the store so much better!”

Helpful Report

Posted 2 months ago

“Amy B was amazing in her customer service today and went above and beyond to help my sister and I find the right sizing. Incredibly helpful and very happy with the staff in the store.”

Helpful Report

Posted 3 months ago

“Just wanted to leave a review for the amazing Katie at the Nottingham branch....such a lovely lady, made us feel very at ease and was so knowledgeable and helpful 🙂 thank you so much 😉👿”

Helpful Report

Posted 3 months ago

“Excellent service very professional. Makes you feel at ease like talking to a favourite relative. I didn’t realise I was wearing all wrong sizes till Caroline sorted it out ! I will definitely be going back. I felt much better on the way out than on the way in”

Helpful Report

Posted 3 months ago

“I went into my local branch in Bournemouth I saw looking for swimwear for a last minute Holiday. Debbie assisted me she was so friendly and helpful, she offered to measure me I was wearing 44DD I was in fact a 40FF/G they didn’t have anything in stock. But she gave me names of companies who stock those sizes came home ordered a bikini thank you Debbie I was getting so stressed not being able to find anything. Will definitely be back for some new bras when I get back.”

Helpful Report

Posted 4 months ago

“Chloe at the Nottingham branch was fabulous, with a brilliant bra fitting followed by help in choosing the rest of the items I wanted. I am 100% happy with the fit of the bras and the service provided. Highly recommended!”

Helpful Report

Posted 4 months ago

“Shopping at Ann Summers has been such a personal journey and with the help of Anna she has got my husband and I back on track with our marriage What a lovely experienced lady she is A Christian and both of us are in a mixed marriage with children so I can really relate with her. It’s much more than just a shop and the staff there for me especially Anna are just amazing Sometimes I’ve been there and experienced some very rude obnoxious trying customers and they really do deserve a medal when trying to deal with that level of verbal abuse just because they are impatient or are being told a mistake has happened and nothing can be done. These girls work there and in such a special shop have to put up with a lot sometimes so hats off to you and thanks for letting mine and the majority of customers have a wonderful experience keep up the good work Again thank you especially to Anna”

Helpful Report

Posted 4 months ago

“Thank you Lily for an excellent bra fitting at the Oracle branch in Reading. She was very helpful, patient and attentive with my needs. Many thanks!”

Helpful Report

Posted 4 months ago

“Hello Ann Summers - THANK YOU IVY IN THE CANTERBURY STORE - KENT!! Very Happy Customer thanks to sales lady Ivy!! It is about 7 years since I went into an Ann Summers shop and last time I did it was Westfields London and I found the staff to be a bit over familiar calling me darling etc. Despite the bras being very good quality I didn't go back as a result. However, yesterday I was shopping in Whitefriars Canterbury Kent and decided to go in to see if I could get a decent bra. I was served and fitted by a young woman called Ivy . She was absolutely brilliant and not only found me the right size bras - but on request matched the 5 bras, I went to not purchase, with underwear. I spent about £135.00 and because of SUCH EXCELLENT SERVICE FROM IVY I have gone on line and spent the same again in underwear - now having the sizes that fit me perfectly!!! AND THANKS TO IVY - I will remain an active purchaser - I do hope Ann Summers reward and look after such excellent staff when you have them on board!!!”

Helpful Report

Posted 5 months ago

“Absolutely shocking. ordered 2 items online to the value of £40 items arrived in boxes. opened both and notices the elastic on both was all puckered like it had been overstretched and rotted. sent both back via evri, chased for my refund only to be told that due to the boxes being opened they couldn't refund me! how on earth do you assess an item for suitability from a picture on a box! They have now tried to send these items back to me which i have refused! AVOID ONLINE ORDERING really disappointed and will not order again!”

Helpful Report

Posted 6 months ago

“Other day I went in to Westfield Stratford mall, when I went in to the Ann Summers, the lady (Rita) who helped me with my bras sizes. She was very helpful and friendly. I will go there again. 🫶🏻”

Helpful Report

Posted 8 months ago

“Ann summers has the worst designs so unflattering, and very old fashioned materials. Looks like somebody’s grandma’s neck curtains. Honestly it’s like you’re making underwear for dusty drag queens from the 80s. Get some new ideas 💡 new materials and some different patterns! And I mean, shape patterns! Make something sexy not tacky!”

Helpful Report

Posted 9 months ago

“Very poor staff in Sheffield returned a garment that I had not even tried on and the lady said she was unable to return it as it had a mark on I was mortified as it was in-fort of other shoppers and my partner so I left the shop got back into the car and there is no mark on the garment!!!! Extremely rude member of staff will definitely not be going back to Sheffield AS again”

Helpful Report

Posted 9 months ago

“Ruined Xmas. Plenty of time for you to deliver. Yet you failed. No contact. Just me chasing. No way of speaking to anyone. You just told me in a blanket email to ring YOUR delivery company and chase them. What a joke! Never again will I purchase from such a company. You have no idea how to treat customers. Thanks to you I had nothing to give my wife on Xmas day even though you stated it would be there before Xmas day. So thanks. I still waiting!!!”

Helpful Report

Posted 11 months ago

“I ordered my partner the 12 Nights of New Sensations Advent Calendar, which includes various vibrators, lubes, and all manner of things you WOULD NOT want anyone else to see. The Ann Summers site promises discreet packaging: https://support.annsummers.com/hc/en-gb/articles/360012051400-Will-my-parcel-be-discreet- HOWEVER, when the gift was delivered, it was not in any packaging whatsoever, just clear plastic wrap (see attached photos). Furthermore, my partner (long-distance relationship - he lives across the country from me) was out of town for a few days and had the (rather elderly) couple next-door getting the mail and bringing in any packages for him AND HIS ROOMMATE. When he returned from his trip, the package was sitting on the kitchen table on top of all of the other mail. This means that that either or both of his neighbors, and probably his roommate (who had returned from his own travels earlier in the day) had all likely seen this intensely personal and private purchase, as well as postal service employees (my partner has a fairly public government job), and whoever else. The whole thing is truly quite appalling, and really sullied what was a carefully-selected and lovingly-given present. I will refrain from giving one star, because maybe the products contained therein are of good quality, but I really feel that Ann Summers has a lot to answer for this this debacle - truly inexcusable!”

Helpful Report

Posted 1 year ago

Ann Summers is rated 3.6 based on 96 reviews