Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.95

4.0 Rating 117 Reviews

74 %

of reviewers recommend Ann Summers

Company Reviews

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4.0

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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Email:

support.annsummers.com

Location:

Gold Group House,
Godstone Road,
Whyteleafe
Surrey
CR3 0GG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to leave a review for the amazing Katie at the Nottingham branch....such a lovely lady, made us feel very at ease and was so knowledgeable and helpful 🙂 thank you so much 😉👿”

Helpful Report

Posted 2 years ago

Leaving a store feeling comfortable, supported, and well looked after is exactly the kind of outcome we love to hear 😊 We're delighted the colleague in our Nottingham store made such a positive impression with their knowledge and friendly approach. We hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Excellent service very professional. Makes you feel at ease like talking to a favourite relative. I didn’t realise I was wearing all wrong sizes till Caroline sorted it out ! I will definitely be going back. I felt much better on the way out than on the way in”

Helpful Report

Posted 2 years ago

What a confidence-boosting experience 😊 Feeling comfortable enough to chat openly and get expert guidance can make such a difference. We're so pleased the colleague helped you find a better fit and that you left the store feeling happier and more confident than when you arrived. Team AS (Kellie) x

Posted 1 month ago

“I went into my local branch in Bournemouth I saw looking for swimwear for a last minute Holiday. Debbie assisted me she was so friendly and helpful, she offered to measure me I was wearing 44DD I was in fact a 40FF/G they didn’t have anything in stock. But she gave me names of companies who stock those sizes came home ordered a bikini thank you Debbie I was getting so stressed not being able to find anything. Will definitely be back for some new bras when I get back.”

Helpful Report

Posted 2 years ago

What a reassuring experience 😊 Feeling stressed and struggling to find something suitable can really take the fun out of preparing for a holiday. We're so pleased the colleague helped put your mind at ease, gave you the confidence of knowing your correct size, and helped you find a solution. We can't wait to see you again when you're back for your next bra fitting. Team AS (Kellie) x

Posted 1 month ago

“Chloe at the Nottingham branch was fabulous, with a brilliant bra fitting followed by help in choosing the rest of the items I wanted. I am 100% happy with the fit of the bras and the service provided. Highly recommended!”

Helpful Report

Posted 2 years ago

Finding bras that fit perfectly and leaving the store completely happy with your purchases is exactly the kind of outcome we love to hear 😊 We're delighted the colleague in our Nottingham store helped you find the right fit and supported you in choosing the rest of your items. Thank you for your recommendation, and we hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Shopping at Ann Summers has been such a personal journey and with the help of Anna she has got my husband and I back on track with our marriage What a lovely experienced lady she is A Christian and both of us are in a mixed marriage with children so I can really relate with her. It’s much more than just a shop and the staff there for me especially Anna are just amazing Sometimes I’ve been there and experienced some very rude obnoxious trying customers and they really do deserve a medal when trying to deal with that level of verbal abuse just because they are impatient or are being told a mistake has happened and nothing can be done. These girls work there and in such a special shop have to put up with a lot sometimes so hats off to you and thanks for letting mine and the majority of customers have a wonderful experience keep up the good work Again thank you especially to Anna”

Helpful Report

Posted 2 years ago

What a truly heartwarming review to read 😊 Feeling listened to, supported, and comfortable can make all the difference, especially when discussing personal matters. We're so pleased the colleague has had such a positive impact on your experience and that you've always felt welcomed and cared for during your visits. Thank you for taking the time to share such lovely feedback. Team AS (Kellie) x

Posted 1 month ago

“Thank you Lily for an excellent bra fitting at the Oracle branch in Reading. She was very helpful, patient and attentive with my needs. Many thanks!”

Helpful Report

Posted 2 years ago

Finding a bra that fits perfectly and feeling genuinely supported throughout the process is exactly the kind of outcome we love to hear 😊 We're delighted the colleague in our Oracle Reading store was so patient, attentive, and helpful in finding the right fit for you. We hope you enjoy your new bras and look forward to welcoming you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Hello Ann Summers - THANK YOU IVY IN THE CANTERBURY STORE - KENT!! Very Happy Customer thanks to sales lady Ivy!! It is about 7 years since I went into an Ann Summers shop and last time I did it was Westfields London and I found the staff to be a bit over familiar calling me darling etc. Despite the bras being very good quality I didn't go back as a result. However, yesterday I was shopping in Whitefriars Canterbury Kent and decided to go in to see if I could get a decent bra. I was served and fitted by a young woman called Ivy . She was absolutely brilliant and not only found me the right size bras - but on request matched the 5 bras, I went to not purchase, with underwear. I spent about £135.00 and because of SUCH EXCELLENT SERVICE FROM IVY I have gone on line and spent the same again in underwear - now having the sizes that fit me perfectly!!! AND THANKS TO IVY - I will remain an active purchaser - I do hope Ann Summers reward and look after such excellent staff when you have them on board!!!”

Helpful Report

Posted 2 years ago

Finding bras that fit perfectly and feeling confident in your sizing is exactly the kind of outcome we love to hear 😊 We're delighted the colleague in our Canterbury store was able to provide such expert support and help you find the right fit. It's wonderful to know your experience inspired you to continue shopping with us, and we look forward to welcoming you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Absolutely shocking. ordered 2 items online to the value of £40 items arrived in boxes. opened both and notices the elastic on both was all puckered like it had been overstretched and rotted. sent both back via evri, chased for my refund only to be told that due to the boxes being opened they couldn't refund me! how on earth do you assess an item for suitability from a picture on a box! They have now tried to send these items back to me which i have refused! AVOID ONLINE ORDERING really disappointed and will not order again!”

Helpful Report

Posted 2 years ago

Receiving items that didn't meet your expectations and then feeling unable to complete the return as you had hoped is understandably disappointing. I can see why this would be frustrating, particularly when you believed the condition of the items was the reason for returning them and were then left dissatisfied with the outcome. Thank you for taking the time to share your experience with us - we've made a huge amount of positive changes in our products, returns policies and processes since this review. If you do feel like you can give us a fresh try, we'd welcome the chance to show you how we've improved. Team AS (Kellie) x

Posted 1 month ago

“Other day I went in to Westfield Stratford mall, when I went in to the Ann Summers, the lady (Rita) who helped me with my bras sizes. She was very helpful and friendly. I will go there again. 🫶🏻”

Helpful Report

Posted 2 years ago

What a lovely review to read 😊 A great fitting experience can make all the difference, especially when you feel comfortable and well looked after throughout. We're so pleased the colleague helped you find the right fit and left you with such a positive impression of our Stratford store. Team AS (Kellie) x

Posted 1 month ago

“Very poor staff in Sheffield returned a garment that I had not even tried on and the lady said she was unable to return it as it had a mark on I was mortified as it was in-fort of other shoppers and my partner so I left the shop got back into the car and there is no mark on the garment!!!! Extremely rude member of staff will definitely not be going back to Sheffield AS again”

Helpful Report

Posted 2 years ago

Feeling uncomfortable during a return enquiry can really affect your overall impression of a store. I can understand why this has left you feeling let down, especially when you felt the item was in a different condition to what had been suggested and the interaction left you feeling embarrassed. Thank you for sharing your experience so openly. We're sorry this visit has had such a negative impact on your impression of us - since this review we've made a huge amount of progress in store training around returns / refunds, so hopefully you'd have a completely different experience if you needed to do this in future. Team AS (Kellie) x

Posted 1 month ago

“As a mature man in his 60s toys allow me to fully satisfy my wife when nature dosnt always cooperate. About 4 months ago my wife who is also in her 60s came home from a ladies night with the idea that we try anal sex. I went to the Peterborough store and was served by a delightful young lady. She took me aside and discreetly talked me through the use of the anal starter kit. She also explained the need for pre anal preparation using a douche and plenty of lube. As a result my wife and i enjoy regular comfortable anal intercourse. On subsequent visits my wife asked me to purchase a butt plug. She now wears the medium steel jeweled plug with confidence on our evenings out. Great staff in Peterborough store.”

Helpful Report

Posted 2 years ago

Finding products that work well for you and receiving helpful, knowledgeable advice is exactly what we love to hear 😊 We're delighted the colleague in our Peterborough store took the time to provide guidance and help you make informed choices. It's wonderful to know you've had such positive experiences with both our products and service, and we hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“I ordered my partner the 12 Nights of New Sensations Advent Calendar, which includes various vibrators, lubes, and all manner of things you WOULD NOT want anyone else to see. The Ann Summers site promises discreet packaging: https://support.annsummers.com/hc/en-gb/articles/360012051400-Will-my-parcel-be-discreet- HOWEVER, when the gift was delivered, it was not in any packaging whatsoever, just clear plastic wrap (see attached photos). Furthermore, my partner (long-distance relationship - he lives across the country from me) was out of town for a few days and had the (rather elderly) couple next-door getting the mail and bringing in any packages for him AND HIS ROOMMATE. When he returned from his trip, the package was sitting on the kitchen table on top of all of the other mail. This means that that either or both of his neighbors, and probably his roommate (who had returned from his own travels earlier in the day) had all likely seen this intensely personal and private purchase, as well as postal service employees (my partner has a fairly public government job), and whoever else. The whole thing is truly quite appalling, and really sullied what was a carefully-selected and lovingly-given present. I will refrain from giving one star, because maybe the products contained therein are of good quality, but I really feel that Ann Summers has a lot to answer for this this debacle - truly inexcusable!”

Helpful Report

Posted 2 years ago

A gift arriving in packaging that left you concerned about privacy is understandably disappointing. I can see why this would be frustrating, particularly given the expectation of discreet delivery and the circumstances surrounding who may have seen the parcel before it reached its intended recipient. Thank you for taking the time to share such detailed feedback about your experience - since the review we have reviewed all of our internal processes and packaging to ensure that discretion is the top priority when it comes to online orders and delivery. You and others ordering now will have a much better experience. Team AS (Kellie) x

Posted 1 month ago

“Popped into the shop in Peterborough on a brisk November morning and was pleasantly surprised by the attentive service after having looked on the asuk.website . A lovely girl called Sophie assisted me and knew all the stock well and wasn't pushy in the slightest. I found a couple of bargains and left feeling quite chuffed with the quality for the price I paid. I knocked a star off because the queue was pretty long and it was getting stuffy in there.”

Helpful Report

Posted 2 years ago

Finding some great bargains and leaving impressed by both the quality and value is exactly what we love to hear 😊 We're delighted the colleague in our Peterborough store provided such attentive and knowledgeable support while helping you find the right items. We appreciate your feedback about the queue as well - a challenge we have been working hard to resolve, even when the store is super busy - and hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Very poor. I have ordered Lelo Sona 2 with them and it was faulty, sent it back and expected for the same item to be exchanged, however they sent me the wrong item which was 5 x less expensive than Lelo and claimed that this is what they received. I am very disappointed will not order with them again.”

Helpful Report

Posted 3 years ago

The experience you've described sounds frustrating from both a product and returns perspective. I'm sorry this felt disappointing for you. After returning an item you believed to be faulty, it's understandable that you expected a straightforward resolution and clearer communication throughout the process. We appreciate your honest feedback. Team AS (Kellie) x

Posted 1 month ago

“Staff in all the Ann Summers Stores are always available to assist customers and are always welcoming to customers. Highly recommended”

Helpful Report

Posted 3 years ago

Always finding a warm welcome and support whenever you visit is exactly what we love to hear 😊 We're delighted the colleagues are consistently available to help and make your shopping experience such a positive one. Your recommendation means so much to us, and we hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

What a lovely review to read 😊 Feeling comfortable and supported while shopping can make all the difference. We're so pleased our colleagues continue to leave such a positive impression and that you'd recommend us to others. Team AS (Kellie) x

Posted 1 month ago

“customer service extremely poor, I have been chasing a refund for over a month, I sent all my items back and they claim I never did even though i have proof of return! still no resolve”

Helpful Report

Posted 3 years ago

Waiting over a month for a refund and still not having a resolution is understandably disappointing. I can see why this would be frustrating, particularly when you've returned the items and have proof of doing so. Thank you for taking the time to share your experience and concerns with us. We've invested a lot of time and effort in improving our customer services team since this review; so it'll feel markedly different (better) for customers these days :) Team AS (Kellie) x

Posted 1 month ago

“Went into the Plymouth store to buy a bikini but left with the sonar clitoral stimulator there needs to be a warning on the box to not use while drivinghad tears rolling down my eyes!!!! When I use it my heart rate goes from 74 to 134 in 4 seconds!!!! Best workout I have ever done!!!! Also the staff In there are amazing!!!! Brilliant team, don’t make you silly or get you to buy the most expensive. Just brilliant!!! Thank you xx”

Helpful Report

Posted 3 years ago

What a fun review to read 😊 Finding a product that exceeds expectations is always a great feeling. We're so pleased the team helped make your visit such an enjoyable one and that you left feeling happy with both your purchase and the service you received. Team AS (Kellie) x

Posted 1 month ago

“Visited your Cardiff City centre store with my wife and Carys was amazing. Nothing was to much trouble, exceptional customer service. A great example of how you should be treated as a customer. Please continue to get the bigger sizes and not just the size 6-8. 5*****”

Helpful Report

Posted 3 years ago

Exceptional customer service and finding exactly what you need is exactly the kind of experience we love to hear 😊 We're delighted the colleague in our Cardiff city centre store went above and beyond to help you and your wife during your visit. We also appreciate your feedback on sizing availability and hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“Visited the Trafford Centre store Sophie was amazing with doing my bra fitting, she made me feel so comfortable and was on hand to look for certain styles in my size, she was non judgemental and very helpful throughout my experience”

Helpful Report

Posted 3 years ago

Finding the right fit and feeling comfortable throughout a bra fitting is exactly the kind of outcome we love to hear 😊 We're delighted the colleague in our Trafford Centre store took the time to help you find styles in your size and made the whole experience feel relaxed and supportive. We hope to welcome you back again soon. Team AS (Kellie) x

Posted 1 month ago

“I was really nervous going in on my own Jade served me and was really supportive and spend along time making sure it was right brilliant experience recommending to anyone x”

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Posted 4 years ago

Walking in feeling nervous and leaving with a brilliant experience is exactly the kind of outcome we hope for 😊 We're delighted the colleague took the time to support you, answer your questions, and make sure everything felt right for you. Thank you for your recommendation, and we hope to see you again soon. Team AS (Kellie) x

Posted 1 month ago

Ann Summers is rated 4.0 based on 117 reviews