Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.95

4.0 Rating 117 Reviews

74 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

4.0

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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Email:

support.annsummers.com

Location:

Gold Group House,
Godstone Road,
Whyteleafe
Surrey
CR3 0GG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my partner the 12 Nights of New Sensations Advent Calendar, which includes various vibrators, lubes, and all manner of things you WOULD NOT want anyone else to see. The Ann Summers site promises discreet packaging: https://support.annsummers.com/hc/en-gb/articles/360012051400-Will-my-parcel-be-discreet- HOWEVER, when the gift was delivered, it was not in any packaging whatsoever, just clear plastic wrap (see attached photos). Furthermore, my partner (long-distance relationship - he lives across the country from me) was out of town for a few days and had the (rather elderly) couple next-door getting the mail and bringing in any packages for him AND HIS ROOMMATE. When he returned from his trip, the package was sitting on the kitchen table on top of all of the other mail. This means that that either or both of his neighbors, and probably his roommate (who had returned from his own travels earlier in the day) had all likely seen this intensely personal and private purchase, as well as postal service employees (my partner has a fairly public government job), and whoever else. The whole thing is truly quite appalling, and really sullied what was a carefully-selected and lovingly-given present. I will refrain from giving one star, because maybe the products contained therein are of good quality, but I really feel that Ann Summers has a lot to answer for this this debacle - truly inexcusable!”

Helpful Report

Posted 2 years ago

A gift arriving in packaging that left you concerned about privacy is understandably disappointing. I can see why this would be frustrating, particularly given the expectation of discreet delivery and the circumstances surrounding who may have seen the parcel before it reached its intended recipient. Thank you for taking the time to share such detailed feedback about your experience - since the review we have reviewed all of our internal processes and packaging to ensure that discretion is the top priority when it comes to online orders and delivery. You and others ordering now will have a much better experience. Team AS (Kellie) x

Posted 1 month ago

“Appalling customer service items returned to me after asking for a refund as I was just outside their 28 day refund policy . No flexibility at all will not buy from them in the future.”

Helpful Report

Posted 7 years ago

“After ordering from Ann Summers, i was assured the delivery would be no more than 7 working days (nearly every other online store can deliver in 2 but they said they had "system upgrades". Over two weeks later and still no delivery, I sent an email and was responded with "please wait 15 working days". A further email sent i finally got a response and they were able to ship it to me in under 2 days - why could they have not done this in the first place? Very poor.”

Helpful Report

Posted 7 years ago

Ann Summers is rated 4.0 based on 117 reviews