Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.51

3.5 Rating 124 Reviews

62 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Visit Website

Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

Write Your review

Tell us how Ann Summers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Danielle was great, knowledgeable and even managed to upsell us some perfume! Great service.”

Helpful Report

Posted 3 days ago

“I went to the Ann summers in Leeds and I was assisted by Holly, she was so helpful and made me feel comfortable when trying on certain bras”

Helpful Report

Posted 2 weeks ago

“I was served yesterday by Maddy at the Chelmsford store. She went above and beyond to help me. I’ve recently lost lots of weight and had NO bras! She was able to tell me what my size was straight away and I had a bra, paid for and walking out of the shop within 15 mins max. She is an expert in her knowledge and I couldn’t thank her enough. The manager was also really accommodating and friendly. She had me pared with Maddy really quickly. Another well known shop was fitting by appointment only and there was none available til 1700 that afternoon! Thankyou again Maddy! I really appreciate you”

Helpful Report

Posted 3 weeks ago

“Welcoming store and super friendly staff! staff always make you feel relaxed like you’re shopping with your friends, beautiful staff member Erin has great product knowledge and suggestions :) Thank you so much for your excellent customer service!!”

Helpful Report

Posted 2 months ago

“Beautiful JEN and G have exceptional customer service today at Ann summers in Oxford street was really helpful and assisted with my order”

Helpful Report

Posted 3 months ago

“Thank you Nat for your excellent customer service. Bristol Cabot Circus”

Helpful Report

Posted 3 months ago

“me and my friend went into get measured and we was helped by paige she was really lovely and helped us with finding out our size. she was sweet and made us feel comfortable”

Helpful Report

Posted 4 months ago

“Ann’s Summer Kingston is fantastic store and the Manager Gaby as well as the sales Person Vera are very professional attentive helpful and caring as well as very friendly. I highly recommend visiting the store in Kingston ! 😊❤️”

Helpful Report

Posted 7 months ago

“We visited Anne summers shop in Blackpool on sat 16th August 2025 was helped by a young lady called oak who was absolutely amazing helpful and extremely understanding excellent member of staff and will go back because of oak”

Helpful Report

Posted 7 months ago

“Ich war bei Ann Summers im Trafford Centre und wurde von Keira bedient. Sie war sehr freundlich und hilfsbereit. Dank ihrer Hilfe habe ich einen perfekt sitzenden BH in einer tollen Farbe bekommen. Keira hat mir sogar meine Größe notiert. Vielen Dank”

Helpful Report

Posted 7 months ago

“I visited the Argyle Street, Glasgow today to purchase a range of underwear I already have in another colour, Roslyn asked if I had the right size and we had a chat, she was patient, extremely knowledgeable and it turns out I’ve been wearing the wrong bra size… wonderful member of staff, I’m delighted and will be returning asap❤️”

Helpful Report

Posted 7 months ago

“Ann Summers Argyle Street. I really dislike clothes shopping mainly due to unrealistic sizing and the amount it varies from shop to shop. Our visit to Ann Summers on 30/06/25 was delightful. The staff members Melanie/Kelly/Louise and Skye ALL served us at various times and were fabulous. Nothing was too much trouble. Attentive, exceptionally knowledgeable and extremly sympathetic to my needs. They didn't have one of the items we were looking for in store but it was ordered instore from your website for home delivery. A great service ensuring that the staff member gets the sale and customer is happy. You 3ven checked other stores close by for us to see if they had the size. Big Gold shiny stars all round Team. You were all fantasticly amazing 👏 🤩 ❤️ ✨️”

Helpful Report

Posted 8 months ago

“I went in to find myself a bra to match a set of pants i bought elsewhere and the lovely Zoe at the Glasgow Buchanan Galleries store was super sweet and helpful in helping me find a cute matching bra and even helped me with finding the correct size for me, was very easy to chat to and made my experience shopping 10x more enjoyable!”

Helpful Report

Posted 1 year ago

“The customer service was amazing and Halle was very helpful in the Trafford centre store.”

Helpful Report

Posted 1 year ago

“Excellent ladies and Rosie-May was fab.”

Helpful Report

Posted 1 year ago

“Soph and June are a Credit to Anne Summers and went over and above to provide Excellent customer service on Thursday 19/12/2024. I have recently lost a lot of weight and Soph and June could not do enough to help and were extremeley Professional and helpful. I will definately shop in this store again and recommend to friends and family. Thankyou so much, Soph and June, you made me and my boyfriend's day xx”

Helpful Report

Posted 1 year ago

“We have been using the Cardiff Store for a while now. It is always a pleasant experience with helpful and efficient staff, but on the last two occasions Chris has just been amazing. So very helpful, honest and totally respectful. You have a valuable member of staff in Chris and I look forward to seeking her advice and help in the future.”

Helpful Report

Posted 1 year ago

“I made a purchase at this store in the Stratford Westfield shopping mall for the first time, I speak little English, I am Brazilian, I was served by Susana, who was very friendly, helpful and even spoke Portuguese to help me, very charismatic and attentive, I will return more often.”

Helpful Report

Posted 1 year ago

“Visited the Cardiff store today and i wanted to leave a review about Vicky.G, this lady went above and beyond for me today, when i couldn't find my size she searched for other things for me to try, fetching me different sizes, looking out the back for different styles that i may like, (it took us a while) but i managed to walk away with exactly what i wanted and that wouldnt of been possible without her!, and on top of that shes was so happy to help, nothing was to much trouble for her, she was friendly to talk to and just made my experience in the store so much better!”

Helpful Report

Posted 1 year ago

“Amy B was amazing in her customer service today and went above and beyond to help my sister and I find the right sizing. Incredibly helpful and very happy with the staff in the store.”

Helpful Report

Posted 1 year ago

Ann Summers is rated 3.5 based on 124 reviews