My purchase is unsuitable (not fit for purpose) and I have been unable to obtain a refund. While the refund policy states that if the seal is broken on the box the item won't be refunded, this is actually unfair when buying online and unable to handle the item prior to purchase. Had I done so prior, I would not have bought the item. The item is unused as it is not fit for purpose but AS won't budget on their policy. A direct competitor gives refunds in these circumstances so my advice is - Don't buy from AS unless you are absolutely sure the item will be suitable. Buy from Lovehoney who respect their customers perspective on their purchases.