If I could put a minus rating on this I would. I never complain or leave bad reviews,however this is by far the worst brand I have ever come into contact with. I ordered by items July 31st, two days later I requested that my order be cancelled and money refunded. I was being patient due to the pandemic. However it appears this company use this as an excuse. Numerous emails I sent were completely ignored. I came across their chat feature (which has now been removed) and this was the only time I managed to get though to someone. They tried to claim I didn’t send any request and I provided them with receipts ofcourse. After this I was reassured my the employee Meryemicen that I would receive my refund in 10-14 days. This was a complete lie as one month later I still didn’t receive anything. More follow up emails were sent and ignored. The last response provided was a promise that I would receive my refund and that there was a “global banking delay” and a confirmation that my cancellation request has been received. 6 months later, still no follow up email, no refund and instead I receive a confirmation that my order has been dispatched. I was absolutely furious, this is exactly what I was trying to avoid. What makes matters worse is the items are too large. Now I’m in a position where to avoid dealing with this horrendous company any longer, I’m not even going to return it as I have lost complete faith in every receiving my money. It appears reading all the reviews that this company takes on more orders than they can handle, have a deceitful customer service team and basically hold your money hostage. I will avoid this brand completely, I have told everyone I know to avoid them also and want to make sure others don’t have to go through this ridiculous ordeal. It is no way to run a business and as far as I am concerned they need to be reported to the Turkish Trading Standards!!