Here is the solution.. Hope this helps someone; after waiting for 4 months for my order and multiple emails going back and forth with fake execuses, then I sent them 2 emails asking for a refund without reply. After that I oppened a case through paypal claiming that this company is FRAUD and I want a refund. Few days later I got an email from Anah Hariri that my item has been shipped, I still asked for the refund for the delay and I got the Abayas and a full refund as well. Never buying again!! Paypal is comitted to protect the customers against fraud companies, if we keep openning cases, paypal will definitley take action and would eventually flag Annah Hariri as fraud and people won't be able to send her money through there service... or she would get a warning and change her habit of ignoring people and delaying shipments.