I made an order in April 2020 for two dresses. I received only one. I have been chasing up the other dress ever since. It’s well beyond one year now, multiple emails back and forth only to be told the same thing as everyone else here (due to COVID, relocating, be patient etc etc). Tried to make a claim through PayPal, but because it’s beyond the given timeframe they won’t be able to refund anything. Obviously if they tell you initially there’s some delays you’ll wait and be understanding so OF COURSE you’re not going to be able to make the claim in the expected time given by PayPal. What a Perfect opportunity to leave you out of pocket and the company just stays completely silent when you ask for a refund. Funny though... they still have the audacity to send emails about fast shipping, new items.. WHY DONT THEY ADDRESS THIS INSANE ISSUE THEYRE HAVING FIRST!? I’ve purchased from them pre-COVID and it was a lovely experience (you paid that little bit more but you knew that you’d get something of good quality) but now it has just turned into a huge joke. So disappointing!