Regarding Invoice #US77356, ordered June 24, 2020 DO NOT BUY FROM THIS COMPANY! This is soo disappointing. I really loved this company and purchased 4 amazing dresses from them last year. I am a Christian living in Canada and modest dresses are hard to find. I don't like shopping overseas but Annah Hariri delivered beautiful, good quality dresses in a timely manner. Unfortunately, as soon as Covid-19 hit, this company forgot about its customers. Judging by the comments, other people have had the same experience as me. I paid extra to receive my order faster...but after 2 months of waiting for an update or anything information from them for that matter...I contacted them. It should have been the other way around. I will include my correspondence down below. It just seems fishy to me. They can't ship me my order from June but they can take a new order from me and they are still making promises to deliver the dresses on time. HUH?! This is a scam. No one is answering my questions or being truthful about the situation. If they can't ship to Canada due to Covid-19, that is fine. But that just doesn't seem to be the case here or they still wouldn't be taking orders!! Frustrating beyond belief. It's wonderful that other people are receiving their dresses, but you asked me to cancel my order because of Covid-19. Liar Liar..... On Mon, Aug 24 2020, at 01:52 AM, I wrote Please help! I have not received all of this order yet. I have only received the Boho Modest Dress. This order was placed in June. I'm still waiting for 3 dresses. Melissa Canada On Mon, Aug 24 2020, at 12:02 PM, ANNAH HARIRI - Duygu Benli Hello Melissa, Scarlet Sails Dress is ready to shipment. About your orders, the items below remain in production, when the process finished we will send your order with express shipping. I know we were late for your order but we will do our best madam. We are working now on full capacity and 24-hour. You can see all of the information about our situation in Annah's video: https://facebook.com/story.php?story_fbid=3499052123472392&id=502326973144937 On Thu, Sep 24 2020, at 07:56 AM, Esra Gür Hello Melissa, As we are all aware, COVID-19 has impacted and is expected to continue to impact all levels of the supply chain for the foreseeable future. The resulting product shortages, manufacturing delays, increased lead times and costs, shelter-in-place orders, border closures, and reallocations of supply by national, local, and foreign governments, among others, are all unforeseeable events outside of our control. Moreover, the ultimate duration and scope of these and other still unknown effects remain unclear. Therefore we would like to go with cancellation option. If you can confirm and reply this email, your order will be cancelled and refunded. Funds may take from 15 to 25 days to appear in your bank account Awaiting your kind confirmation. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. On Thu, Sep 24 2020, at 08:44 AM, I wrote Okay. Please cancel my order and refund my money. Melissa On Thu, Sep 24 2020, at 08:51 AM, ANNAH HARIRI - Duygu Benli Hello Melissa, I've cancelled your last order US77356. I have also notified our accounting department about your refund request and you will be issued a refund immediately. Please note that once a refund has been completed from ANNAH HARIRI side, the time it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 15-25 business days to appear in your account once a refund has been issued. Please let us know if you have any questions and stay safe in these troubling times. Hope to serve your better next time when the situation is back to normal prepandemic one. On Thu, Sep 24 2020, at 01:24 PM, I wrote Can you please clarify why my order, which was placed back on June 24, had to be cancelled, but yet you are still taking orders and people are still receiving their dresses? Why is your website up and running and I can't get my dresses? Do you not ship to Canada anymore? And why is everyone else promised 3 to 10 working days to get a refund, but I am told that it will take 15 to 25 business days? Hello Melissa, Because of COVID, when we refund your money, funds may take up to 15-25 business days to appear in your account once a refund has been issued. Best Regards, Duygu Thanks for answering none of my questions. Extremely disappointed in Annah Hariri. I expected an honest company and good moral values from a Muslim company. Melissa