Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on. 🌟 ⭐️