I am a solo practitioner who has a full-time assistant in the office from 9 am - 5 pm. But, sometimes she is on the other line, dealing with a client or doing other work where she can't get the phones. That's where Answering Legal takes over. My assistant isn't in the office from 5 pm until the next morning or all weekend. That's where Answering Legal takes over. Sometimes my assistant randomly calls out sick. That's where Answering Legal takes over. I can always count on Answering Legal to answer my calls in a courteous and respectful manner. And, moments after the call ends, I get an email and text message with the caller's name, phone number, email address, and a brief summary of what they called about. I couldn't run my practice without the help of Answering Legal.